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Closing Team Lead

Remote

 

šŸ” About Us
At eLEND, weā€™re modernizing mortgage by combining human expertise with smart automation and AI-powered tools to create faster, simpler, and more personalized home financing experiences. We believe technology is only as powerful as the people behind it, which is why weā€™re building a team that values innovation, accountability, and collaboration. Every role here is a chance to help shape the future of mortgage operations.

āœØ Why This Role Matters
As a Closing Team Lead, you will oversee the daily performance and workflow of the Closing team, ensuring loans close accurately, compliantly, and on schedule. Your leadership will directly influence operational efficiency, regulatory adherence, and the overall borrower experience. By mentoring closers, managing pipeline activity, and resolving escalations, you will play a critical role in maintaining closing excellence across the organization.
 
šŸ› ļø Key Responsibilities

  • Assign closing files to closers and coordinate scheduling with clients and settlement agents

  • leading teams (8 or more), implementation and training on new systems

  • Serve as the primary escalation point for complex issues involving closers, borrowers, or third parties

  • Train and mentor closing team members on procedures, regulatory requirements, and best practices

  • Act as a subject matter expert for closing processes, supporting closers, agents, and internal partners

  • Ensure Closing Disclosures (CDs) are issued at least three business days prior to closing in compliance with CFPB/TRID requirements

  • Confirm closing packages are released to settlement agents after required CD acknowledgments

  • Maintain current knowledge of federal, state, and investor closing regulations and industry standards

  • Monitor daily pipeline activity, productivity, and team performance, providing updates to leadership

  • Support implementation of new processes, policies, and workflow enhancements

  • Manage team scheduling, attendance tracking, and workload distribution

  • Utilize the loan origination system to review file status, complete tasks, and support team system usage

  • Communicate proactively with borrowers, title companies, and settlement agents to ensure smooth closings

  • Assist with closing packages and operational tasks as needed to maintain service level

šŸŽÆ What You Bring

  • 5+ years of mortgage closing experience with strong knowledge of TRID and CFPB regulations

  • Demonstrated leadership experience mentoring or supervising closing or operations teams

  • Strong organizational, analytical, and problem-solving skills

  • Excellent written and verbal communication abilities

  • Ability to manage multiple priorities and maintain pipeline accuracy in a fast-paced environment

  • Proficiency with loan origination systems and mortgage closing software

  • Ability to work independently while collaborating effectively across departments

  • A proactive, solution-oriented mindset with a commitment to operational excellence

šŸ“† A Day in the Life
Your day may include:

  • Reviewing the closing pipeline and distributing files to team members

  • Supporting escalations and resolving complex closing issues

  • Coaching closers on compliance requirements or process questions

  • Coordinating with title companies, settlement agents, and internal partners

  • Monitoring productivity metrics and reporting updates to leadership

  • Assisting with process improvements and policy updates to strengthen closing efficiency

šŸ’¼ Growth Path
This role offers strong visibility across Operations and Risk teams. Future opportunities may include:

  • AVP of Closing

  • VP of Closing

  • Operations Leadership

  • Post-Closing Leadership

šŸ’° Compensation & Benefits

  • $80-$91K Competitive compensation aligned with experience

  • Comprehensive medical, dental, and vision benefits

  • 401(k) plan

  • Generous PTO and paid holidays

  • Career growth opportunities within eLENDā€™s expanding Operations organization

šŸŒˆ Equal Opportunity for All
At eLEND, we recognize and celebrate the value diverse perspectives bring to our team. We are committed to making hiring decisions based on talent, experience, and potential ā€” regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
 
šŸ’¬ Ready to Join Us?
If you are a mortgage closing professional who enjoys leading teams, improving workflows, and ensuring compliant, on-time closings, we invite you to apply and help drive closing excellence at eLEND.
 
 
 

 

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