Back to jobs
New

Vice President Communications Underwriting

Remote

 

🚀 About Us

At eLEND, we're committed to helping borrowers achieve homeownership by delivering exceptional lending solutions while maintaining the highest standards of credit quality, compliance, operational excellence, and client service.

Our Communication Underwriting team serves as the bridge between underwriting, operations, sales, and our external partners, ensuring every underwriting decision is communicated accurately, efficiently, and consistently while maintaining exceptional borrower and client experiences.

As we continue to grow, we're looking for an experienced Vice President of Communication Underwriting to provide strategic leadership, elevate underwriting operations, develop future leaders, and help shape the next generation of underwriting excellence at eLEND.

🌟 Why This Role Matters

The Vice President of Communication Underwriting is responsible for leading the Communication Underwriting department while overseeing all underwriting communication with internal business partners, clients, investors, and third-party stakeholders.

This executive leader will establish underwriting communication standards, drive operational consistency, improve quality and efficiency, mentor leaders, and ensure all underwriting activities align with agency, investor, regulatory, and company guidelines.

This role serves as a key member of Mortgage Operations leadership and partners closely with Executive Leadership, Sales, Operations, Capital Markets, Compliance, Quality Control, and Credit Policy to continuously improve the underwriting experience.

🚀 Leadership Opportunity

We're committed to building leaders who create lasting impact.

As Vice President of Communication Underwriting, you'll have the opportunity to:

• Build and develop a best-in-class underwriting communication organization.
• Coach and mentor Underwriting Managers and future leaders.
• Influence company-wide underwriting strategy.
• Partner directly with Executive Leadership and the C-Suite.
• Lead major operational initiatives and process transformation.
• Drive technology adoption and workflow automation.
• Champion continuous improvement across Mortgage Operations.
• Shape future credit policy and underwriting standards.
• Build scalable processes supporting organizational growth.

🛠️ Key Responsibilities

👥 Executive Leadership

• Provide strategic leadership for the Communication Underwriting department.
• Lead, develop, mentor, and inspire Underwriting Managers and Underwriters.
• Foster a culture centered around accountability, collaboration, operational excellence, and exceptional client service.
• Establish performance expectations and create development opportunities for future leaders.
• Serve as the executive escalation point for complex underwriting scenarios and communication challenges.
• Promote a culture of continuous learning, innovation, and professional development.

🏡 Underwriting Communication & Client Service

• Oversee all underwriting communication with internal teams, clients, brokers, correspondents, and business partners.
• Establish and maintain exceptional client service standards across the underwriting organization.
• Ensure underwriting decisions are communicated accurately, professionally, and within established service-level expectations.
• Promote consistency in communication across all underwriting teams.
• Resolve escalated client service concerns while maintaining strong partner relationships.
• Continuously improve the underwriting communication experience.

📑 Credit Policy & Underwriting Excellence

• Establish, communicate, and enforce company underwriting guidelines, AFR overlays, agency requirements, and investor policies.
• Ensure consistent credit decisioning across all underwriting teams.
• Serve as the executive authority for complex loan scenarios and exception requests.
• Participate in credit policy committee meetings and provide strategic recommendations.
• Stay current on evolving agency guidelines, investor changes, and regulatory updates.
• Provide final review and approval guidance for complex, high-value, or escalated loans.

🤝 Cross-Functional Collaboration

• Partner closely with Sales, Operations, Capital Markets, Compliance, Secondary Marketing, Closing, Processing, Quality Control, and Executive Leadership.
• Drive collaboration that improves workflow efficiency throughout the loan lifecycle.
• Support company initiatives that enhance operational performance and customer satisfaction.
• Build strong relationships with agency representatives, investors, and external partners.
• Collaborate on strategic initiatives that improve communication, quality, and operational execution.

⚖️ Compliance & Risk Management

• Ensure all underwriting communications and decisions comply with agency, investor, and company guidelines.
• Maintain compliance with FHA, VA, USDA, Conventional, CFPB, TRID, RESPA, ECOA, Fair Lending, HMDA, and other applicable regulations.
• Ensure complete documentation supporting underwriting decisions.
• Lead Quality Control remediation efforts and corrective action initiatives.
• Drive consistency in underwriting decisions while mitigating organizational risk.
• Protect the integrity of the underwriting process through sound credit governance.

📈 Operational Excellence & Performance Management

• Develop and monitor department KPIs, dashboards, and performance metrics.
• Analyze underwriting trends and recommend operational improvements.
• Lead root cause analysis for recurring quality or operational issues.
• Develop preventative solutions that improve efficiency and loan quality.
• Utilize Loan Origination Systems (LOS), Automated Underwriting Systems (AUS), reporting tools, and business intelligence platforms to optimize performance.
• Drive operational excellence while balancing quality, productivity, compliance, and customer experience.

🌱 Organizational Development

As part of your leadership responsibilities, you'll:

• Mentor Underwriting Managers and future executive leaders.
• Develop leadership succession plans.
• Build training programs that improve communication consistency.
• Lead organizational change initiatives.
• Champion employee engagement and retention.
• Drive continuous process improvement initiatives.
• Promote innovation and technology adoption.
• Support strategic planning and long-term organizational growth.

🎯 What You Bring

• 10+ years of progressive Mortgage Underwriting leadership experience.
• Demonstrated success leading large underwriting teams within mortgage or financial services.
• Extensive experience developing underwriting operations, communication strategies, and organizational performance.
• Strong knowledge of FHA, VA, USDA, Conventional, Jumbo, Agency, and Investor underwriting guidelines.
• Exceptional strategic thinking, credit analysis, and executive decision-making skills.
• Proven ability to lead through change while maintaining operational excellence.
• Outstanding leadership, coaching, and team-building abilities.
• Exceptional communication, negotiation, and relationship management skills.
• Strong analytical mindset with experience using KPIs to drive business decisions.
• Ability to manage multiple high-priority initiatives in a fast-paced environment.
• Deep understanding of the complete mortgage lending lifecycle.
• Passion for developing leaders and building high-performing teams.

⭐ Preferred Qualifications

• Direct Endorsement (DE) Certification strongly preferred.
• VA SAR/LAPP Authority preferred.
• Experience working with Agency and Investor guidelines.
• Previous executive or senior underwriting leadership experience.
• Experience leading large remote underwriting organizations.
• Expertise using Encompass Loan Origination System.
• Strong understanding of AUS platforms including DU and LPA.
• Experience implementing operational improvements and process automation.
• Demonstrated success improving quality, productivity, and customer satisfaction.
• Experience presenting executive reporting to C-suite leadership and Board-level stakeholders.

📆 A Day in the Life

Your day may include:

• Leading strategy meetings with Underwriting Managers.
• Reviewing department KPIs and production metrics.
• Collaborating with Executive Leadership on organizational initiatives.
• Providing guidance on complex underwriting scenarios.
• Participating in Credit Policy Committee meetings.
• Partnering with Sales, Operations, Capital Markets, and Compliance leaders.
• Reviewing Quality Control trends and implementing corrective actions.
• Coaching leaders through performance and development conversations.
• Driving process improvement initiatives.
• Supporting technology enhancements within underwriting operations.
• Building strategic relationships with investors and external partners.
• Leading organizational initiatives that improve efficiency, quality, and client experience.

💼 Worksite

Remote – U.S. Based Candidates

This executive leadership role operates within a highly collaborative environment across:

• Executive Leadership
• Mortgage Operations
• Underwriting
• Sales
• Capital Markets
• Processing
• Closing
• Compliance
• Quality Control
• Secondary Marketing
• Investor Relations

The role includes:

• Daily collaboration through Microsoft Teams, email, executive meetings, and virtual leadership sessions.
• Strategic oversight of underwriting communication operations.
• Frequent interaction with senior leaders and external partners.
• Opportunity to influence company-wide operational strategy.
• Leadership of a growing, high-performing underwriting organization.
• Reasonable accommodations are available as needed.

💰 Compensation & Benefits

• Competitive Executive Compensation Package starting at $151,000-$180,000
• Leadership Incentive based on base pay
• Leadership Development & Executive Coaching
• Comprehensive Medical, Dental & Vision Coverage
• 401(k) Program with Company Match of 1%
• Paid Time Off & Company Holidays
• Continuing Education & Professional Certifications
• Executive Leadership Development Programs
• Career Growth within Mortgage Operations Leadership
• Collaborative, innovative, and mission-driven leadership environment

🌈 Equal Opportunity for All

At eLEND, we're committed to building a diverse, inclusive, and innovative workplace where every employee can thrive. We believe exceptional leadership comes from diverse experiences, perspectives, and backgrounds. Employment decisions are based on qualifications, performance, experience, and business needs while providing equal opportunities for all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.

 

 

 

 

Create a Job Alert

Interested in building your career at eLEND? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in eLEND’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.