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Mortgage Servicing Specialist I

Broomfield, Colorado, United States

When joining Elevations, you can expect to work for a company with:

  • A leadership team that strives to make this the best place you’ve ever worked!
  • A focus on supporting our employees’ mental, physical, and financial well-being
  • A commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors
  • A highly engaged workforce devoted to innovation, continuous improvement, and collaboration
  • A reputation for excellence, as evidenced by being a two-time recipient of the Malcolm Baldrige National Quality Award
  • A passion for consistently providing amazing experiences and creating raving fans

If you join our team, here are some of the perks you can expect:

  • A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
  • Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
  • Up to a 4% match on 401(k) contributions
  • Up to twelve weeks of fully paid parental leave
  • An extensive Employee Assistance Program that provides personalized care options for your whole household
  • Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year

Location

  • Hybrid: Employees who are able to perform the essential functions of their jobs away from an Elevations location may do so with the expectation that they are onsite at least fifty percent of the time over a two-week pay period.

Summary/Objective

The Mortgage Servicing Specialist I provides exceptional member service in response to mortgage servicing needs and inquiries. This role intakes requests and questions from Elevations staff and members and either provides requested information or submits and monitors service requests to the sub-servicer to meet member’s needs. This role also acts as a resource to others on their team and provides insight into process updates and potential enhancements.

Essential Functions

  • Receive direct incoming member phone calls based on mortgage utterances and assist them using service model 
  • Serves as a subject matter expert, providing centralized member service for the credit union to both internal and external members by responding to mortgage servicing questions, as well as a resource to team members   
  • Performs mortgage loan maintenance and transactions as it pertains to mortgage servicing  
  • Entry level loan research and analysis of member accounts based upon 1st Mortgage Servicing queue tasks. Complete borrower requests based upon established policies and procedures
  • First-level conflict resolution, emphasis on building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication
  • Serves as the credit union’s first point of contact to the mortgage sub-servicing partner for mortgage servicing escalations.
  • Ensures account accuracy, proper storage of member information and adheres to privacy standards as well as all applicable Federal and State laws and regulations governing the Credit Union, including the Bank Secrecy Act (BSA).
  • Pull mortgage servicing reports and perform the necessary action items listed within the process and procedure to include member outreach

Reports To

AVP Mortgage Servicing

Manages:

This role has no direct reports

Required Skills, Education and Experience

  • High school diploma or equivalent  
  • Microsoft Office Suite Proficiency (Word, Excel, Outlook)   
  • One (1) year first mortgage servicing experience
  • Knowledge of Fannie Mae, Freddie Mac, and Ginnie Mae guidelines, as well as mortgage regulations and compliance. 
  • Experience with loan servicing including payment processing, escrow administration, and insurance claims.
  • Positive approach to building member loyalty
  • A deep desire to assist members, problem solve and build lasting relationships
  • Professional and clear communication

Preferred Skills, Education and Experience

  • Advanced education beyond high school (Associates or bachelor’s education)
  • Experience with loan servicing including payment processing, escrow administration, and insurance claims.

Work Environment

Elevations uses multi-factor authentication to keep our data safe. As such, a personal smartphone is a requirement for employment with us. This job operates in an office setting and routinely uses standard office equipment.

Physical Requirements

  • All other positions: Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally to lift, carry, push, pull, or move objects

Position Type/Expected Hours of Work

Full time / 40 hours per week

 

Compensation Information:

The person hired into this position will likely earn between  $20.03 and $25.05 per hour, plus annual bonus.

Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Anticipated Application Window:

This role is anticipated to close within 25 days from the date of posting. However, if the position has not been filled, Elevations may keep the application period open longer.

 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

About Us: Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado’s Front Range. Founded in 1952, we’ve grown from 12 members and less than $100 in assets to an institution with 15 branches and more than 170,000 members that manages over $3 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we’ve made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.

 

EEO Statement: The Credit Union is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law.

 

Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such a report will not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act.

 

ELEVATIONS CREDIT UNION’S COMMITMENT TO PRIVACY

Your privacy is important to us. When you use this Careers site to apply for a job at Elevations Credit Union (“we” and “us”), we collect your personal information.  Examples of personal information collected on the Careers site include your name, contact details, and information you provide for purposes of job applications.  We do not sell your personal information to a third party.  We may share your information with a third party who is performing a service for us related to job applicants. If you have any questions about this privacy statement, please contact us.

 

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