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Manager, Consumer and Small Business Loan Operations

Broomfield, Colorado, United States

When joining Elevations, you can expect to work for a company with:

  • A leadership team that strives to make this the best place you’ve ever worked!
  • A focus on supporting our employees’ mental, physical, and financial well-being
  • A commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors
  • A highly engaged workforce devoted to innovation, continuous improvement, and collaboration
  • A reputation for excellence, as evidenced by being a two-time recipient of the Malcolm Baldrige National Quality Award
  • A passion for consistently providing amazing experiences and creating raving fans

If you join our team, here are some of the perks you can expect:

  • A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
  • Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
  • Up to a 4% match on 401(k) contributions
  • Up to twelve weeks of fully paid parental leave
  • An extensive Employee Assistance Program that provides personalized care options for your whole household
  • Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year

 

Location:

Hybrid: 

Elevations Credit Union- Broomfield Basecamp

Employees who are able to perform the essential functions of their jobs away from an Elevations location may do so with the expectation that they are onsite at least fifty percent of the time over a two-week pay period.

Summary/Objective:

The Manager Consumer and Small Business Lending Operations provides strategic leadership and operational oversight across loan processing, closing, funding, and loan servicing. This role ensures a seamless and compliant lending experience for members, drives continuous improvement initiatives, and fosters a high-performing, collaborative team culture. The manager is responsible for optimizing lending procedures, maintaining regulatory compliance, and aligning operations with organizational goals.

Essential Functions include:

  • Lead and coach processing and servicing teams, ensuring performance aligns with credit union goals including the Peak’t service model.
  • Manage end-to-end loan operations including processing, funding, and servicing.
  • Oversee quality control reviews of loan documents, ensuring compliance with federal, state, and internal policies.
  • Collaborate with stakeholders and other value stream members to ensure alignment and refinement of processes.
  • Develop and implement procedures to optimize efficiency and member experience.

Reports to:

AVP Consumer and Commercial Lending Operations

Manages:

Consumer & Small Business Loan Servicing Specialist I – II; Consumer and Small Business Loan Processors I, II, & III.

Required Skills, Education and Experience:

  • High School Diploma or G.E.D. 
  • At least 3 years of management experience.
  • At least 5 years of experience in lending or retail banking operations.
  • Adheres to all Federal and State laws, ensuring lending processes remain compliant.

Preferred Skills, Education and Experience

  • A college degree is an advantage, but relevant work experience can be an acceptable substitute.

 

Work Environment:

Elevations uses multi-factor authentication to keep our data safe. As such, a personal smartphone is a requirement for employment with us. This job operates in an office setting and routinely uses standard office equipment.

Physical Requirements:

Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally to lift, carry, push, pull, or move objects

Position Type/Expected Hours of Work:

  • Full time 40 hours per week

Classification:

Exempt

Compensation Information:

The person hired into this position will likely earn between $70,562.37 and $88,202.84 per year, plus annual bonus.

Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Anticipated Application Window:

This role is anticipated to close within 35 days from the date of posting. However, if the position has not been filled, Elevations may keep the application period open longer.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

About Us: Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado’s Front Range. Founded in 1952, we’ve grown from 12 members and less than $100 in assets to an institution with 15 branches and more than 170,000 members that manages over $3 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we’ve made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.

 

EEO Statement: The Credit Union is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law.

 

Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such a report will not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act.

 

ELEVATIONS CREDIT UNION’S COMMITMENT TO PRIVACY

Your privacy is important to us. When you use this Careers site to apply for a job at Elevations Credit Union (“we” and “us”), we collect your personal information.  Examples of personal information collected on the Careers site include your name, contact details, and information you provide for purposes of job applications.  We do not sell your personal information to a third party.  We may share your information with a third party who is performing a service for us related to job applicants. If you have any questions about this privacy statement, please contact us.

 

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