Associate, Product Support

About Elligint Health:

Elligint Health, established in 2024, is leading the charge of innovating healthcare by aligning all stakeholders, delivering intelligent healthcare solutions, and empowering pro-active, whole-person care across the healthcare continuum. Elligint Health integrates vast amounts of data from across the healthcare continuum, delivering intelligence that informs decision-making, enhances care coordination, and improves outcomes. Focused on enabling actionable intervention and whole-person care, Elligint Health helps healthcare organizations navigate complexity, turning insights into strategies that benefit providers, payers, and members and patients alike. With Elligint Health, the future of healthcare is simpler, smarter, and more effective.

Location: Remote, U.S. Based Only

Experience Level: Entry-Level (1–3 years) 

The Role:

As an Associate on the Product Support team, you’ll serve as a key point of contact for Elligint Health customers, delivering white-glove service and expert support across the Helios® platform. This is an ideal opportunity for early-career professionals interested in healthcare, technology, product management, or customer experience. 

This high-impact role sits at the intersection of customer support, product development, and client success. You’ll act as both the first line of defense for our users and an internal advocate for their experience, helping ensure that all issues are handled with speed, accuracy, and care, because patient lives depend on it. 

What You’ll Do:

• Serve as a subject-matter expert (SME) on Helios® workflows to resolve customer-submitted issues, defects, and incidents.
• Ensure 100% compliance with service level agreements (SLAs) for all support tickets.
• Collaborate across teams, including Product, Engineering, Client Success, and QA, to triage and resolve platform issues.
• Contribute to continuous product improvement by escalating patterns, pain points, and enhancement opportunities.
• Act as the objective voice of the customer in internal discussions and decision-making.
• Track and report on customer satisfaction using both formal and informal feedback methods.
• Represent Elligint Health to clients at all organizational levels, from frontline users to the C-Suite. 

Must-Haves: 

• Strong problem-solving and critical thinking skills
• Proven ability to thrive in a fast-paced, dynamic environment
• Excellent communication skills - both written and verbal - with the ability to tailor messaging to technical and non-technical audiences
• Interest in healthcare, technology, and user-centered product development
• Quick learner with the ability to grasp complex systems and workflows
• A proactive, ownership-driven mindset with a bias for action
• Must reside in the U.S.; we are unable to provide visa sponsorship at this time 

Nice-to-Haves: 

• Experience delivering complex or technical projects to completion
• Familiarity with healthcare tech concepts (e.g., FHIR, HL7, value-based care, appeals & authorizations, CM/UM/LTSS)
• Experience using Jira, especially in a support or product development context 

Compensation & Benefits 

• Competitive salary & equity in Elligint Health
• PTO and company sick leave
• Health, dental, and vision insurance
• 401(k) participation and matching
• Opportunity to join a rapidly growing company and shape its future 

Elligint Health is committed to ensuring that information security remains a top priority for everyone. All workers are responsible for the protection of our Information Security, and we take the execution of this seriously. Information Security Policies and procedures details and training will be provided during onboarding.

Each candidate will be subject to a drug screening, background, and reference check before beginning employment.  Please note that this position will require US citizenship and submission and further approval of “Public Trust” federal clearance.