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Manager of Clinical Operations, Cancer Care

Dallas, Texas, United States

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. 

About You:

  • You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. 
  • INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
  • You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. 
  • You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
  • Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. 
  • You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. 

 

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

 

Manager of Clinical Operations, Cancer Care

The Manager of Clinical Operations, Cancer Care plays an essential role in delivering Lantern’s cancer care services. This position oversees daily operations, focusing on excellence in service delivery. The successful candidate will lead front-line non-clinical staff to optimize patient experiences, team efficiency, and operational quality. This role requires an operational leader passionate about operational excellence, talent management, process optimization, and quality assurance. Collaboration with clinical and cross-functional teams is key to success.

Location: Dallas, Texas | Onsite

Responsibilities

Talent Management:

  • Recruit, develop, and retain top talent.
  • Provide coaching and mentorship to enhance team members’ skills and professional growth.
  • Foster a culture of innovation, collaboration, and excellence in client and member satisfaction.

Business Operations:

  • Use data-driven insights for performance feedback, continuous improvement, and operational optimization.
  • Manage schedules to ensure efficient staffing and coverage.
  • Prepare and analyze reports on workload, outreach, and quality metrics.
  • Collaborate with senior management to establish and achieve KPIs and departmental goals.

Quality Assurance:

  • Develop and implement quality assurance processes aligned with organizational standards.
  • Support training development to enhance quality standards for new and existing team members.
  • Conduct and analyze quality assessments to identify trends and areas for improvement.
  • Manage and optimize quality monitoring platforms, utilizing NICE solutions.
  • Track and manage performance goals related to operational efficiency, quality, and speed.

Qualifications:

  • Bachelor’s degree required; Master’s degree (MPH, MHA, MBA with healthcare focus) preferred.
  • Minimum 3 years operational management experience, preferably in healthcare or patient navigation.
  • Proven experience in talent management, quality assurance, and operational analytics.
  • Expertise in setting, managing, and optimizing operational KPIs.
  • Strong leadership, project management, and analytical skills.
  • Excellent interpersonal, communication, and organizational abilities.
  • Healthcare navigation experience preferred.

Key Competencies:

  • Innovative problem-solving
  • Patient-focused mindset
  • Effective collaboration
  • Commitment to diversity and inclusion
  • Strong execution capabilities
  • Celebrates achievements
  • Integrity and transparency

 Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short & Long Term Disability
  • Life Insurance
  • 401k with company match
  • Paid Time Off
  • Paid Parental Leave

 

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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