Clinical Care Specialist - Infusions
About Lantern
Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.
About You:
- You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
- INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
- You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
- You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
- Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
- You thrive in a Team Environment. Collaboration is key in innovation and creating change.
These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life.
If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.
Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.
Clinical Care Specialist - Infusions
The goal of our newly launched infusion product is to create a better patient experience for our members receiving infusion care– shifting them out of a hospital to more convenient, comfortable, and safe settings (in their home or ambulatory infusion center) and providing them with more engaged clinical support from their providers.
Our enhanced clinical care navigation role is meant to better engage patients directly to support their selection of top-quality infusion benefits. Through this effort, the Clinical Care Specialist will drive improved patient experience and stronger utilization of our services.
Professional RN or PA with infusion experience, who will join a clinical team offering individualized assistance to patients as they navigate their infusion journey. The Clinical Care Specialist will help the patient understand the infusion program and guide them in determining whether or not to make use of the benefit. The scope of this position includes patient outreach, benefit explanation, patient education and ongoing touchpoints with members based on their needs. This role provides education and resources to facilitate and support informed decision making for the patient. The appropriate candidate will have the skills and knowledge to answer questions from patients as they consider the benefit, leveraging various resources of data (from quality review materials to network contracting information) to better inform the patient. Ideally this is a Nurse or Physician Assistant preferably with infusion center or home infusion experience, with demonstrated ability to communicate effectively with both patients and providers.
Location: Dallas, Texas | Onsite full time until completion of Onboarding | Hybrid Option
Responsibilities:
- Increase the number of patients selecting a Lantern infusion provider for their infusion by:
- Conducting outreach to members that are candidates for infusion therapy through Lantern
- Educating the patient on the program and the quality of AIC and home infusion care
- Articulating the quality of the specific providers recommended to the patient
- Answering questions/addressing concerns related to our providers
- Single point of contact for the clinical related questions based on patient needs
- Ensure appropriateness of provider recommendations by:
- Thoroughly understanding the Lantern network of providers
- Reviewing patient information to better inform appropriateness of provider selected to meet their unique needs
- Understanding and appropriately communicating nuances around contracted providers and facilities (e.g., direction if an AIC vs. home infusion is needed)
- Managing high volume inbound and outbound calls, engaging and enabling patients to use our benefit through a more tailored provider recommendation discussion centered around quality
- Providing education and support to the patient and families
- Educating patients on provider choices and in turn providing a comprehensive understanding of the infusion and our provider network
- Meeting and exceeding metrics of success as outlined by management
- Documenting feedback and opportunities to increase conversion rate
- Collaborating with the Member Services and Network teams to understand the various nuances that should be highlighted to the patient
- Contributing to and collaborating with Member Services and Network team members to positively impact patient outcomes and patient experiences.
- Establishing progress and gathers feedback:
- Manages surveys regarding patient satisfaction with the services received, services provided, and the impact of patient education, programs, and counseling.
- Prepare and deliver progress reports detailing programmatic activities for the department as required.
- Functioning in an organized and time conscious manner
Requirements:
- Minimum of 5 years of progressive practice experience with a particular focus in infusions (backgrounds in an infusion center, ICU, immunology, rheumatology, gastroenterology, or oncology preferred but not required)
- Bachelor of Nursing Degree or Physician Assistant Degree preferred
- Experience with infusion therapy required
- Knowledge in navigation health programs and demonstrated experience communicating with patients in this regard
- Ability to navigate various data sources, run reports and engage various stakeholders to better synthesize information for patients in their provider choice journey
- Graduated from accredited nursing or physician assistant school
- Bilingual preferred but not required
- Overall computer literacy with proficiency in Windows-based software and Microsoft Office
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave
Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
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