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AI Automation Senior Lead

New York, New York, United States

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. 

About You:

  • You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. 
  • INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
  • You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. 
  • You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
  • Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. 
  • You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. 

 

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

 

 

What You Will Do 

  • Embed within Commercial teams to run deep discovery and root-cause analysis: map how work actually gets done, ask probing questions, and identify the highest-leverage friction and manual work worth solving 
  • Design and build AI solutions that resolve the root cause rather than bolting automation onto a broken process 
  • Own solutions end to end: build, deploy into hosted environments, roll out, train users, and drive adoption until teams are working measurably better 
  • Lift Commercial-wide AI confidence and fluency through horizontal enablement: prompt engineering best practices, Cowork setup, and capturing reusable best practices into Lantern's enterprise-wide AI Hub 
  • Facilitate hackathons that bring full teams together to generate ideas, experiment, and build working prototypes 
  • Establish a durable working relationship with Engineering, primarily the GTM Systems team, with an agreed way of collaborating (intake, hand-off, and build ownership) that holds across projects 
  • Build and maintain a prioritized roadmap that sequences work effectively, delivers on commitments, and is communicated regularly to all impacted Commercial teams 

 

What You Will Bring 

  • 6-12+ years of experience in Revenue Operations, Solutions Engineering, Software Engineering, or Product Management, with a track record of teaching yourself AI and applying it at a high-growth company 
  • Expert with Claude Code, with hands-on experience using AI tools to build, prototype, and deploy real, shipped solutions into hosted environments, with demonstrated adoption and satisfaction from real users (not side projects) 
  • Tool fluency across the AI and automation stack: 1-3 years experience with Clay; Microsoft Copilot; n8n, Microsoft Power Automate or similar; Databricks or similar; Salesforce; and Excel or Sheets 
  • Strong discovery and root-cause skills: deeply curious and structured in how you understand current state and identify problem areas ripe for countermeasures 
  • Process design instinct: you redesign the workflow so the tool fits how teams actually work, designing the tool and the process together rather than bolting one onto the other 
  • Thrives in a high-growth, chaotic environment: tough, gritty, and able to get things done under intensity and competing priorities 

Bonus if you have: 

  • Training, enablement, and change management experience, with a personal drive to own adoption rather than hand it off (selling the solution in, documentation, office hours, re-training, and the change management around it) 
  • An experimentation and rapid-iteration mindset: tinkers with new tools, picks things up quickly, fails fast, learns, and iterates 
  • Previous experience in digital health point solutions or the broader healthcare industry 

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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