Senior Salesforce Consultant (Service Cloud/Chat)

Job Title: Senior Salesforce Consultant (Service Cloud/Chat)

Key Skills: Salesforce Service Cloud, Salesforce Chat, Apex, Lightning Web Components (LWC), Copado, Omni-Channel, CRM, Case Management, DevOps, Salesforce Architecture

Experience: +5 YOE.

Location: Colombia

Mode: Remote.

We at Coforge are hiring Senior Salesforce Consultant (Service Cloud/Chat) (#140361635) with the following skill set.

Key Responsibilities

• Design, implement, and optimize scalable Salesforce Service Cloud and Chat solutions, including omnichannel routing, case management, and customer engagement workflows.
• Customize and integrate Salesforce solutions using Apex, Lightning Web Components (LWC), and platform capabilities to meet business and technical requirements.
• Advise business and technical stakeholders on best practices for chat workflows, agent enablement, CRM processes, and cross-cloud architecture strategies.
• Support DevOps processes, user enablement, system adoption, and platform optimization through deployment automation, governance, and technical guidance.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Systems, or equivalent practical experience.
• 5+ years of experience implementing Salesforce Service Cloud and customer engagement solutions.
• Strong hands-on experience with Salesforce Service Cloud, Chat, omni-channel routing, and case management processes.
• Expertise in Salesforce customization using Apex and Lightning Web Components (LWC).
• Experience working with Salesforce DevOps tools such as Copado or equivalent deployment platforms.
• Strong understanding of CRM workflows, chat deflection strategies, and customer service operations.
• Experience collaborating with business and technical stakeholders to lead solution design and implementation discussions.
• Knowledge of Salesforce security, data integrity, compliance, and governance best practices.
• Excellent communication, stakeholder management, and consulting skills.
• Experience working in Agile environments and cross-functional delivery teams.

Preferred Skills:

• Salesforce certifications such as Service Cloud Consultant, Omni-Channel Supervisor, or Chat Specialist.
• Experience with Agentforce, Data Cloud, or advanced Salesforce products.
• Familiarity with Salesforce migrations and multi-cloud integrations.
• Experience working with distributed, onshore/offshore, or consulting delivery teams.

Posted On: 14-05-2026

At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.