Senior ServiceNow Developer

Key Responsibilities

• Perform hands-on configuration and customization of the ServiceNow platform across modules such as Incident Management, Change Management, Service Catalog, CMDB, Asset Management, and ITOM.
• Develop and maintain clean, efficient, and scalable code using JavaScript (server-side and client-side), including Business Rules, Script Includes, UI Policies, and Flow Designer.
• Design and implement integrations using IntegrationHub, REST/SOAP APIs, and middleware architectures, applying patterns such as ETL, e-bonding, and event-driven solutions.
• Provide technical expertise and support across multiple ServiceNow instances, including access control, workflows, integrations, and platform upgrades.
• Develop and manage scoped applications, ensuring alignment with ServiceNow best practices and Common Service Data Model (CSDM).
• Design and implement ServiceNow solutions (forms, workflows, scripts, and integrations) to meet business needs and enhance platform performance.
• Conduct testing and quality assurance, ensuring stability and adherence to best practices; experience with Automated Test Framework (ATF) is a plus.
• Ensure security and compliance by implementing secure coding practices, ACLs, and platform hardening activities.
• Create and maintain comprehensive technical documentation and provide training to users and administrators.
• Leverage ServiceNow AI capabilities (Now Assist) for intelligent automation, predictive analytics, and enhanced user experience.
• Drive continuous improvement by staying up to date with ServiceNow features and identifying optimization opportunities.

Required Skills & Qualifications

• Minimum of 5 years of hands-on experience as a ServiceNow Developer.
• Strong experience configuring and customizing ServiceNow, particularly in ITSM, ITOM, and HAM modules.
• Proficiency in JavaScript (server-side and client-side scripting).
• Experience with IntegrationHub and API development (REST/SOAP).
• Solid understanding of ServiceNow platform administration, including user management, workflows, integrations, and reporting.
• Experience with scoped application development and knowledge of CSDM.
• Hands-on experience with ServiceNow product implementations is a plus.

Technical Skills

• ServiceNow Platform: Configuration, workflows, forms, scripting, and administration.
• Development: JavaScript (Business Rules, UI Policies, Client Scripts, Script Includes).
• Integrations: IntegrationHub, REST/SOAP APIs, middleware architectures.
• Architecture: Understanding of CSDM and platform data models.
• Testing: Experience with ATF and regression testing practices.
• Security: ACLs, data protection, and platform compliance best practices.

AI & Automation Skills

• Familiarity with ServiceNow Now Assist features, including AI-assisted development (Build Agent), virtual agents, and predictive intelligence.
• Ability to assess and validate AI-generated outputs for quality and compliance.

Preferred Skills

• ServiceNow Certifications (CAD, CSA, CIS).
• ITIL v4 certification or strong knowledge of ITIL/ITSM processes.
• Experience working in enterprise or multi-instance ServiceNow environments.