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IT Helpdesk Technician (Oakland, CA)

Oakland, California, United States

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.

We are currently seeking an IT Helpdesk Technician I. This role will be responsible for responding to IT support requests, which include but are not limited to: physical equipment setup and troubleshooting, responding to support requests via ticket systems or as directed by a manager/supervisor, and the shipping or other delivery of IT equipment. Related duties will include keeping track of IT inventory, ensuring that hardware is available for incoming employees, and the collection and repurposing of hardware from former employees. Hardware management responsibilities will also include maintenance, troubleshooting, and occasionally procurement of audio/visual equipment used in meeting/conference rooms throughout the company.

 

 

Responsibilities include but are not limited to: 

  • Be the first point of contact for issues regarding equipment, software, and other IT requests
  • Provide basic troubleshooting for local and remote employees
  • Respond to service desk tickets and provide solutions for reported customer problems
  • Escalate higher-level requests to more senior members of the IT department as appropriate
  • Help with internal office moves and buildouts
  • Support printer/scanner setup and troubleshoot printing/scanning issues
  • Log and track issues using company ticketing system, and maintain history records and related problem documentation
  • Keep peers / manager informed of trends and any significant problems or delays
  • Keep customers updated on status of reported problems or projects
  • Demonstrate flexibility and adaptability in work schedule to work some evenings and weekends for special projects
  • Assist in AV setups as needed for meetings
  • Other duties as assigned

 

 

Minimum Qualifications: 

  • Relevant undergraduate degree or at least 2 years of related experience in IT support services
  • Basic knowledge of Windows and Mac OS X
  • Basic knowledge of networking
  • Experience with Microsoft Office and SharePoint
  • Ability to work and thrive independently
  • Ability to interact successfully with internal clients and present in a primary role

 

 

Compensation to commensurate with experience with the pay band of  $24 - $32/Hourly

 

Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).

Equal Opportunity Employer

Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations.

Inclusion, Diversity, Equity, Accessibility 

We live out our mission day in and day out by helping our clients and communities generate clean energy solutions the world needs. Our success is dependent on developing a team of creative thinkers, innovators, and a workforce that reflects the diversity of our world. To that end, we’re committed to hiring, promoting, and retaining a diversity of talent, and infusing inclusion, diversity, equity, and accessibility (IDEA) throughout our business. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Energy Solutions!  

Office Locations and a Remote Workforce

Energy Solutions is a predominantly remote workforce with offices in six different locations. At this time, we are not accepting applications from the following states (Alaska, Delaware, Kentucky, Mississippi, Montana, Nebraska, North Dakota, Wyoming).

Background Check Information

Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer.

Reasonable Accommodations 

Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodation@energy-solution.com.

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