Sr. ARC Specialist

About Engine
At Engine, we’re transforming business travel into something personalized, rewarding, and simple. For too long, managing travel and spend has been overwhelming and fragmented — we’re here to change that. We believe the future of travel should be seamless and powered by technology that delights customers at every step. That’s why we’re building a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place.

To make this vision real, we’re looking for exceptional, mission-driven people to help redefine how businesses manage and experience travel.

More than 20,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year. Cash flow positive with rapid growth, we pair exclusive Engine-only rates, industry-leading rewards, and intelligent automation to help businesses save money while delivering world-class personalization and convenience.

Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, with honors including the Deloitte Fast 500 and Built In’s Best Places to Work.

As a Sr. ARC & Ticketing Operations Specialist, you will play a critical role in maintaining the accuracy, integrity, and efficiency of all airline ticketing and financial reporting processes. Sitting at the intersection of Flight Operations, Finance, and Member Support, you will be directly responsible for managing ARC (Airlines Reporting Corporation) processes, ensuring regulatory adherence, and driving excellence across all air travel transactions.

This high-impact role requires a deep understanding of airline ticketing — including exchanges, refunds, and voids — as well as expert-level knowledge of ARC procedures, GDS platforms, and reconciliation workflows. You will serve as the final authority on transaction accuracy and compliance, overseeing end-to-end settlement cycles, resolving discrepancies, and implementing scalable SOPs to support sustainable growth.

This role is ideal for someone who thrives in a fast-paced environment, brings meticulous attention to detail, and is passionate about upholding the highest standards.

Your Mission:
As part of the Engine team, you’ll play a vital role in an environment where innovation meets collaboration. Here’s what you’ll take charge of:

ARC Settlement and Financial Reconciliation

• Own and manage the full ARC settlement process on a weekly basis, including submission, reconciliation, and payment via Back Office Systems, and IAR.
• Process and reconcile all transactions—sales, exchanges, refunds, voids, commissions, TASFs—across Sabre GDS, ARC, and financial platforms.
• Work with Finance to authorize and process the weekly cash remit draft to ARC, ensuring regulatory compliance and timely payments.
• Perform daily balancing of ARC transactions, resolving discrepancies in coordination with ticketing and accounting teams.

Ticketing Audit and Debit Memo Management

• Review issued airline tickets, ensuring accuracy in complex transactions like refunds, exchanges, MCOs, and fare rule applications.
• Lead the end-to-end Debit Memo (ADM) management process, including daily monitoring of ARC Memo Manager, dispute resolution, chargebacks, trend analysis, and financial reporting.
• Identify root causes of debit memo violations and implement corrective actions in partnership with operations and finance.
• Support internal and external audits with complete, audit-ready documentation related to ARC reporting and ticketing activities.

Compliance, Process Improvement, and Cross-Functional Support

• Collaborate with cross-functional teams to maintain and continuously improve Standard Operating Procedures (SOPs) to ensure compliance, accuracy, and efficiency in ticketing and settlement workflows and address any financial or system interface issues.
  Provide ongoing guidance and training on ARC policy updates, TRAMS/IAR usage, and best practices in ticketing compliance.

Industry Knowledge and Continuous Learning

• Stay abreast of ARC regulations, airline policy updates, and travel industry developments, communicating relevant impacts to internal stakeholders.
• Assist with the testing, implementation, and maintenance of back-office system updates and integrations.

What You’ll Bring to Engine:
We’re looking for someone who’s ready to make an impact and grow alongside us:

• Minimum 5 years of hands-on experience in ARC reporting, reconciliation, and settlement in a high-volume TMC, OTA or travel agency environment.
• Expert-level proficiency with Amadeus GDS and NDC technology.
• Deep knowledge of ARC processes, IAR, and back-office systems.
• ARC Specialist certification, or ability to obtain within 30 days of hire.
• Strong understanding of airline ticketing processes, including fare rules, refunds, exchanges, and commission structures.
• Proven ability to research, analyze, and resolve financial and transactional discrepancies.
• High attention to detail with exceptional accuracy in data handling and reporting.
• Proficiency in Google Workspace and other financial and reporting applications
• Excellent written and verbal communication skills, with strong negotiation and documentation abilities.

Applications for this role will be accepted through 3/10/2026 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.

The Engine Edge: Perks & Compensation
We believe in rewarding great work with great benefits:

• Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
• Benefits: Check out our full list at engine.com/culture.
• Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.

Perks and benefits may vary based on employment type, location, and more.

Ready to Build the Future of Work Travel?
Join us on our mission to transform how work travel works—for businesses, for travelers, and for the industry. Apply now and let’s make travel simpler, smarter, and more enjoyable—together.