Customer Data Analyst

Why Entersekt

Founded over 16 years ago, with more recent investments from Accel-KKR, Entersekt is a leader in digital banking fraud prevention and payment security, including mobile authentication, mobile app security, and 3-D Secure authentication for issuers, acquirers and payment networks. We offer highly scalable products with a track record of success across multiple continents.

Entersekt enables secure digital transactions for leading financial institutions globally. We exist to create a world where everyone can transact digitally without fear or compromise. Currently, we protect the digital transactions of over 210 million active users on our platform and hold 120 active patents that recognize innovation in digital security, payments, and user experience. Entersekt offers customers secure authentication and digital payments experiences that remove unnecessary friction. Entersekt has a diverse product portfolio and aggressive roadmap that positions the company well to sustain competitive advantage as it expands globally with emphasis on North America and European markets.

Job Overview

We are seeking a highly skilled and motivated Data Analyst to join our growing Customer Success Team. You will deliver high-quality data insights for client solutions, collaborate with cross-functional teams, and support governance reporting. A key element of this role is contributing to ongoing enhancements in reporting and insights within our product and service offerings.

Key Responsibilities

• Data Visualization and Reporting: Create insightful visualizations and reports to support business insights and deliver performance data reporting.
• Client Engagement: Gather information, provide updates on investigations, and build client governance reporting.
• Deep-Dive Analysis: Analyze customer behavior, usage patterns, and feedback to identify trends and opportunities. Make data-driven recommendations and handle follow-up queries.
• Data Collection and Integration: Design and run ETL processes for clean, accurate, and consistent data.
• Collaboration : Work closely with the Product team to support requirements gathering and validation to drive automation and product improvements. Support testing of solutions. Collaborate with Customer Success/Delivery Managers and Key Account Managers to track key performance indicators (KPIs) such as churn, engagement, and Net Promoter Score (NPS).
• Statistical Analysis and Predictive Modelling: Perform statistical analysis and create predictive models. Segment customer data to support client-driven engagement strategies.
• Data Integrity and Security: Ensure data integrity, accuracy, and security.
• Knowledge Sharing: Share knowledge and best practices with team members. 

 Skills and Experience

• 5+ years in data analysis or business intelligence roles with customer-facing responsibilities.
• Experience in banking, financial services, or fintech is beneficial.
• Experience in payments and authentication is beneficial.
• Bachelor's or Master's degree in Data Science, Statistics, Computer Science, or a related field.
• Relevant certifications are a plus.
• Advanced skills in SQL, Python, and data visualization tools (e.g., Power BI). Experience with automation tools.
• Experience working with customer data and CRM systems (e.g., Salesforce, HubSpot).
• Project Management: Ability to manage multiple projects and deadlines.

Personality attributes

• Analytical Thinking: Strong ability to analyze complex datasets and extract actionable insights.
• Communication Skills: Excellent verbal, written and presentation skills are a must.
• Collaboration: Ability to work effectively with cross-functional teams and translate business needs into technical requirements.
• Independence and Initiative: Ability to work independently and proactively identify opportunities for improvement.
• Attention to Detail: High precision in data handling and reporting.
• Customer Focus & Stakeholder Management: Understanding of customer needs and ability to deliver tailored solutions where appropriate, pushing back where it is not.
• Adaptability: Ability to adapt to changing requirements and priorities.
• Innovation: Proactive approach to identifying and implementing innovative solutions.

We place a lot of value on how we treat prospective employees and appreciate the time and effort that goes into job hunting. That is why we aim to keep the hiring process as quick and seamless as possible while ensuring the best possible fit for both you and the company.

Working at Entersekt is truly a dream. You get exposed to cutting-edge technology, colleagues who are leaders in their fields, and an awesome working environment that includes flexible hours, remote work, and plenty of growth opportunities.

Apply for this position by following the "apply now" tab and or viewing our other roles at Entersekt Careers page.