Immigration Case Manager - Riyadh, Saudi Arabia

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.

As our Global team continues to experience a lot of growth and repeat business, it means we're in need of a Global Immigration Case Manager to join our team at Riyadh, Saudi Arabia location. This role is responsible for managing and coordinating the processing of immigration applications.

As our Global Immigration Case Manager, you will be required to: 

• Communicate with Foreign National (FN) and clients’ HR team, setting the right expectations and timelines.
• Adhere to clients’ agreed protocols and Service Level Agreements (SLA)
• Adhere to Envoy’s case management SOP, ensuring the effective maintenance of client and internal records via use of the case management system and other internal systems
• Prepare/draft applications
• Collaborate and work closely with Third Party Vendors (TPV) on various aspects of work authorization and other immigration matters
• Ensure assessments are completed in accordance with SOP
• Sign off on cases closed by Global Administrator or Global Admin Team including expiry tracking in accordance with SOP
• Attend and participate in client calls as needed
• Communicate with immigration authorities to clarify guidance notes/request application update and/or escalate applications when immigration authorities fails to meet its processing standard/withdraw applications and/or request refund of government fees
• Ensure accurate billing of client matters in keeping with company policy and protocols

To apply for this role, you should possess the following skills, experience and qualifications: 

• Two years to four years of global immigration experience from the Saudi Arabia region 
• Ability to interact and communicate clearly and effectively
• Should work independently and take ownership of relevant tasks
• Excellent time management, and organizational skills
• Attention to detail and ability to work under pressure with tight deadlines
• Capacity to priorities, manage and execute multiple tasks and cases
• Strong proficiency with MS Office Suite
• Excellent language proficiency in English and Arabic ("Read, write, and speak")
• A passion for immigration law
• Strong desire to learn and excel in a dynamic growing team
• Bachelor’s Degree or above (preferred) 

If this role excites you, please take a moment to complete the questionnaire below and attach your current resume. We look forward to your prompt response.