Logistics Operations Specialist

The Opportunity

We are seeking a highly motivated and proactive Logistics Operations Specialist to join our team. This role is key to ensuring smooth day-to-day fulfillment operations across our supplier network. You’ll manage supplier performance, resolve logistics issues, and support cross-functional projects that drive operational excellence.

Responsibilities

• Liaise and manage fulfilment suppliers daily, maintain high quality day-to-day operations.
• Resolve and escalate any fulfillment issues, devise emergency plans to manage any crisis.
• Monitor external and internal KPI reporting, define action plans and escalate issues effectively.
• Identify gaps and inefficiencies in suppliers, to optimize operation regularly.
• Manage underperforming suppliers, create action plans and execute plans to improve performance.
• Responsible for the accurate and timely completion of Internal / External KPI reporting.
• Provide business insights and support Client Success team in retailers’ business reviews.
• Work on cross-functional projects with wider logistics team and internal team to support business growth.
• Support onboarding of retailers and suppliers to ensure smooth transition to day-to-day operations.
• Reconcile and resolve any logistics issues and challenge the status quo.
• Effectively report upstream to management and C-levels on operation successes and challenges to support wider business discussions with retailers.

Requirements

• Bachelor’s degree in supply chain management, Logistics, Fulfillment or equivalent.
• 2+ years working experience in Supply Chain Management, preferably closely with distribution centers and 3PL.
• Experience in working in multi-cultural environments and flexible in working hours, to cater for business needs and changing trends as required.
• Excellent in the Use of Microsoft Excel, PowerBI, and Project management tools like Monday.com etc.
• Always optimize for better efficiency and challenge the status quo.
• Meticulous in data reporting related to key performance indicators / matrix.
• Quick learner, autonomous, attention to detail, excellent communication & presentation skills.
• Occasional travel needs: domestically to supplier and hubs and internationally to headquarters.

About ESW

Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.

Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.

Why join us?

• Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
• Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
• Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
• Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.

ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.

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