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Observability and Performance Engineer

Washington, District of Columbia, United States

Company Overview:

Over the past 15 years, eTel has delivered essential solutions for the federal government by securing and managing data, providing scalable identity access, modernizing legacy systems, and building high-performance platforms. By integrating new technologies and ensuring reliable operations we help agencies stay prepared for future challenges As a premier technology solutions and services company to the US federal government, eTel possesses longstanding relationships across the federal civilian marketplace. Other customers include the broader Treasury Department, Commerce Department, and State Department.

 

eTel offers integrated CMMI Level 3 processes, tools, and techniques with innovative, cost-efficient, and secure solutions to address complex challenges. eTel also holds ISO 9001:2015, ISO/IEC 27001:2013, and ISO/IEC 20000-1:2018 certifications, and offers dedicated subject matter experts (SMEs) and thought leaders that possess a deep understanding of customers’ environments and challenges.

Place of Performance: Hybrid – Washington, DC Metro Area (IRS facilities and approved remote work locations)

Citizenship: U.S. Citizenship required

Security Clearance: Must be able to obtain and maintain an IRS Moderate Background Investigation (MBI)/Public Trust.

 

About the role:

You will help the team see problems before users do. You will build dashboards and alerts, learn what normal looks like for each API, and help prove the platform can handle Filing Season load. A senior operations lead will guide your work.

 

What you will do:

  • Build and maintain dashboards and alerts in AppDynamics and the ELK stack, and add Prometheus metrics for Kong.
  • Set a normal profile for each API (volume, latency and errors by hour and season) and tune alerts to catch drift, not noise.
  • Help run a 60 day alert baseline that cuts the auto generated tickets IRS sees today.
  • Track certificate expiry dates and raise alerts at 60, 30 and 14 days.
  • Collect performance data continuously, prepare weekly reviews, and support daily reviews during Filing Season.
  • Help script and run load tests on both webMethods and Kong before peak periods and migration waves.
  • Pull logs and metrics to support incident triage and root cause analysis.
  • Report monthly availability and performance against the contract standards.

 

What you bring:

  • 1 to 3 years in monitoring, operations, site reliability, or performance testing.
  • Experience with at least one monitoring or log tool, such as AppDynamics, ELK or Elastic, Splunk, Grafana, Prometheus or Dynatrace.
  • Understanding of HTTP, APIs, latency, throughput and error rates.
  • Basic Linux and scripting in Python or Bash.
  • Clear writing for reports and incident notes.
  • Bachelor's degree in a technical field, or equivalent experience.
  • Ability to obtain and keep an IRS Moderate Background Investigation (MBI); you must meet IRS suitability and residency requirements.

 

Nice to have:

  • Load testing with a tool such as JMeter, k6, Gatling or LoadRunner.
  • Experience monitoring an API gateway or middleware platform.
  • An AppDynamics, Elastic or cloud certification.
  • An active IRS MBI or prior IRS work.

Commitment to Diversity -
eTelligent Group provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity, nations origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, and any other characteristic provided in accordance with applicable, federal, state and local laws.

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Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in eTelligent Group LLC’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

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