Director, Account Management (12 Months Fixed-Term Contract)

At Everway (formerly n2y/Texthelp), our goal is to lead the world in Neurotechnology software, helping transform the way we understand and are understood. 

We’re a global community of over 500 team members spanning seven countries, including the UK, USA, Norway, Denmark, Sweden, Australia, and New Zealand. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. A world where everyone can thrive.

We can only achieve our goals and continue to grow by having high performing people in our team, people who share our goals and are passionate about our mission. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully.

Join us at Everway - together, we can unlock the full potential of every mind.

About the role

We are seeking a visionary and passionate leader to join our team as Director of Account Executives. As Director of Account Executives, you will play a pivotal role in driving customer satisfaction, retention but most importantly upsell and cross sale growth. 

You will be responsible for developing and implementing a comprehensive account growth strategy that aligns with our company's overall business goals. 

You will also be responsible for leading a team of account executives who are dedicated to helping our customers achieve their desired outcomes.

Main Responsibilities

• Develop and execute an account success strategy to achieve customer expansion and renewal targets 
• Build and manage a high-performing sales team, providing leadership, mentorship, and support to ensure the team meets or exceeds revenue targets
• Work collaboratively with the marketing, product, sales ops and support teams to identify opportunities and promote sales excellence
• Build and maintain strong relationships with key stakeholders and customers to understand their needs and seek opportunities to drive successful sales campaigns. 
• Create and maintain accurate sales forecasts and reports, and provide regular updates to senior leadership on sales performance and pipeline metrics
• Continuously assess and refine sales processes to drive efficiency and effectiveness
• Champion a customer-centric culture 
• Maintain technical knowledge to support understanding of client's requirements and the positioning of Everway products

Essential Criteria

• 3+ years experience in a sales leadership role
• Proven ability to motivate and mentor teams to embed culture of high performance
• A proven track record of driving growth and renewals within customer accounts
• Successful track record in senior level negotiations including both technical and business issues
• Proven experience closing complex deals through a lengthy sales cycle and building strategic relationships
• Proven track record of preparing, presenting and discussing robust business proposals to senior stakeholders and executives
• Effective communication skills eg negotiation, strategic thinking, empathy when managing both internal and external stakeholders
• Track record of providing accurate and timely activity, pipe and sales performance reporting to senior leadership teams
• Experience with SaaS sales strategies and associated metrics
• Experience using Salesforce or other relevant CRM systems, and proficient in the use of Google Suite or MS Office
• Full Clean UK Driving Licence
• Excellent planning & organisational skills
• Deep understanding of sales methods such as MEDDPICC

Desirable Criteria

• Third level education focusing on business or related field
• Proficiency in customer success technology
• Experience successfully working with senior (C-level) executives

Please submit your application on out website by Friday 7th November 2025.

#everway

Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter.  Ready to make an impact? Apply today and be part of a company that invests in your success!

We are committed to providing a Drug-Free Workplace for all employees.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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