Renewals Specialist

At Everway (formerly n2y/Texthelp), our goal is to lead the world in Neurotechnology software, helping transform the way we understand and are understood. 

We’re a global community of over 500 team members spanning seven countries, including the UK, USA, Norway, Denmark, Sweden, Australia, and New Zealand. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. A world where everyone can thrive.

We can only achieve our goals and continue to grow by having high performing people in our team, people who share our goals and are passionate about our mission. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully.

Join us at Everway - together, we can unlock the full potential of every mind.

About the role

As a Renewals Specialist at Everway, you will help drive customer retention across a high-volume portfolio of smaller education accounts. Focused primarily on transactional renewals, you’ll use automation tools and online payment systems to ensure timely and seamless customer experiences.

You thrive on organization, time management, and working behind the scenes to keep operations running smoothly. You will play a critical role in making sure every customer has a positive, consistent renewal experience—ensuring renewals are completed accurately, on or ahead of schedule.

Responsibilities:

• Quote generation & follow-up: Create, send, and follow up on renewal quotes for assigned accounts using Salesforce, ensuring renewals are closed on or ahead of schedule.
• Email communication: Manage inbound and outbound customer communication using Gainsight workflows, personal and shared inboxes.
• Customer support (non-sales): Guide customers through renewals, answering renewal related questions via phone, email, or video call and routing others to the correct internal team when needed.
• Data accuracy: Maintain Salesforce hygiene—updating records, renewal stages, close dates, and customer activities in real-time.
• Operational SLA ownership: Meet or exceed quote generation and on-time renewals timelines.
• Exception routing: Identify and escalate scenarios that require Sales, Success or Management intervention.
• Process compliance: Follow documented SOPs for quoting, pricing, discounting, approvals, and customer responses.
• Demonstrate success-by managing high-volume renewals, with excellent time management, organization, and attention to detail.  

Essential Criteria

• 1+ year experience handling customer renewals, billing, or revenue operations.
• Strong written and verbal communication skills across email, phone, and video.
• 1+ year working with revenue data (quotes, pricing, ARR, discounts) with high accuracy.
• Proficiency with CRM and productivity systems (Salesforce, Excel/Sheets, Gmail, Gong).
• Demonstrated ability to manage high-volume tasks with precision and consistency.
• Problem-solver with sound judgement on when to escalate issues.
• Self-motivated, organised, and effective working independently within a remote team.
• Strong sense of ownership and accountability toward revenue goals.  

Desirable Criteria

• 1+ year experience with EdTech or SaaS sales and/or renewals
• Prior experience with Salesforce and/or Gong.
• Prior experience supporting North American customers or customers in different time zones.

Please submit your application on out website by Friday 28th November 2025.

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Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter.  Ready to make an impact? Apply today and be part of a company that invests in your success!

We are committed to providing a Drug-Free Workplace for all employees.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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