Regional Field Manager

About Extend:

Extend is modernizing the $100 billion-per-year protection plan industry using cutting-edge technology and top-notch customer service. 

Our technology-forward omnichannel and API-first solution allows any merchant to offer protection plans, both online and in store, while also providing a merchant's end customers with a vastly improved and modern support experience that eliminates many of the issues customers face today with legacy underwriters. More recently, Extend also launched a shipping protection solution, covering consumers in the case of lost, damaged or stolen packages. This is further expanding the company’s addressable market and value creation for merchants.

We are a venture-backed startup in downtown San Francisco led by founders who have previously had multiple successful exits. Extend simplifies the technology stack for the product and shipping protection industries.

What You’ll Do:

Partnership & Account Management:

• Work in unison with Store Operations Account Directors for defined partner strategy and revenue achievement for a defined territory
• Build and nurture strong relationships with key merchant stakeholders to drive strategies, revenue, and compliance with a focus on field leaders

Program Execution & Support:

• Collaborate with multi-functional teams to gather information for providing training materials and training schedules
• Serve as the program champion when in the field to ensure strong execution of the program
• Provide constructive feedback and work to overcome potential objections

Training & Development:

• Serve as a subject matter expert on direct-to-consumer selling techniques
• Develop and deliver training programs to retail partners on best practices
• Specialize in overcoming objections and closing sales
• Conduct training both in-person and through virtual sessions

Program Evaluation & Improvement:

• Develop and analyze reports to measure the effectiveness of training programs and identify areas for improvement

What We're Looking For:

• Experience:
  • Cultivating key partnerships and project plans
  • Identifying creative ways to engage key stakeholders
  • Working in a retail environment, preferably in the furniture and/or mattress industries, as a multi-unit leader or store manager level
  • Direct-to-consumer selling experience (e.g., retail sales floor, in-home sales, consultative sales roles)
  • Developing and delivering training content
• Skills:
  • Train the Trainer: Ability to develop and implement train-the-trainer programs, empowering District Manager and Store Managers to effectively train their teams, thereby improving program knowledge and execution within a store or district and driving team proficiency
  • Proven ability to teach and train others on sales techniques, including overcoming objections and closing deals, both in-person and virtually
  • A strong communicator - verbal & written
  • Strong presentation and closing skills
  • Is skilled in subject matter engagement to identify objectives
  • Has an eye for the details
  • Can incorporate core values & brand culture into all development aspects
  • Data analysis and reporting skills (Tableau, Power BI, Excel)
• Qualifications:
  • Has a Bachelor's degree or at least 4 years of applicable experience, preferably in a retail environment with revenue growth-focused initiatives & practices
  • Enjoys working on a variety of tasks from project to daily routine tasks.
  • A curious, entrepreneurial leader with plenty of grit, creative thinking, and initiative, who has a deep understanding of - and empathy for - our retail partners’ different needs
  • It's a plus if you have experience in the retail or Protection Plan landscape
• Personal Attributes:
  • Objectivity: Able to look beyond your biases and opinions to deliver the best possible solution for customers
  • Collaborative: Outgoing team player excited to work cross-functionally and build relationships
  • Creativity: Go above and beyond to push the Extend product team and help find solutions to un-met needs of prospective merchant partners
• Schedule Flexibility:
  • Available to work weekends as the need arises
  • Ability to travel up to 50% of the time

Expected Pay: $70,000 Base Salary, plus $10,000 annually for On Target Earnings (OTE)*

*The base salary and expected OTE for this position are listed above. OTE is payable based on the Company's variable sales compensation plan; employees who exceed annual sales targets may receive additional compensation. Incentive compensation will be provided as part of a total compensation package.

Life at Extend:

• Working with a great team from diverse backgrounds in a collaborative and supportive environment.
• Competitive salary based on experience, with full medical and dental & vision benefits.
• Stock in an early-stage startup growing quickly.
• Very generous, flexible paid time off policy.
• 401(k) with Financial Guidance from Morgan Stanley.

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