Senior Business Strategy and Operations Manager

About Extend:

About the Business Operations Team:

The Business Operations team at Extend is a strategic partner to the entire organization, focusing on driving efficiency, scalability, and strategic growth. We are responsible for identifying opportunities, optimizing processes, and collaborating cross-functionally to ensure Extend's operational excellence and competitive advantage. We thrive on data-driven decision-making and are central to solving complex business challenges and enabling success.

The Opportunity:

Extend is seeking a highly motivated and analytical Sr. Business Strategy and Operations Manager to lead strategic initiatives for our core warranty verticals. This is a critical individual contributor role responsible for optimizing our go-to-market approach, driving growth, and ensuring operational excellence within these key segments. You will be instrumental in shaping our long-term strategy, identifying new opportunities, and ensuring seamless execution across the business.

What You’ll Do

• Strategic Leadership: Own and drive long-term strategic planning initiatives for warranty verticals, identifying market opportunities and competitive advantages.
• Program & Pricing Optimization: Lead efforts to optimize warranty programs, including consumer pricing, premium structures, and revenue share models. Explore and implement new coverage options to enhance program attractiveness and profitability.
• Go-to-Market Enablement: Act as a central point for cross-functional collaboration, working closely with Sales, Merchant Success, Pricing, Programs, Customer Service, and Marketing teams to ensure a unified and effective go-to-market motion. Contribute to product marketing efforts for your verticals.
• Operational Excellence: Oversee the weekly strategy meetings, focusing on pipeline management, expansion strategies, economic reviews, and identifying areas for program and pricing improvements.
• Special Projects: Spearhead strategic projects designed to improve vertical performance, drive innovation, and maintain Extend's competitive edge in the market.

What We’re Looking For

• 6+ years of experience in a strategy, operations, or related analytical role within a fast-paced tech company.
• Proven ability to lead strategic initiatives and drive tangible business outcomes.
• Strong understanding of GTM motions and sales cycles.
• Exceptional project management skills with the ability to manage multiple priorities and stakeholders effectively.
• Advanced proficiency in Excel (data modeling, financial analysis, forecasting).
• Strong analytical and problem-solving skills, with the ability to translate complex data into clear, actionable insights.
• Excellent communication and presentation skills, with the ability to articulate complex ideas to diverse audiences.
• Comfortable speaking to product management teams and translating business needs into technical requirements.
• Self-starter with a proactive approach to identifying and solving problems.
• (Preferred) Experience with SQL and/or Python for data analysis.
• Experience in the warranty, insurance, or FinTech industries.

Expected Pay Range: $160,000 - $180,000 per year salaried*

* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.

Life at Extend:

• Working with a great team from diverse backgrounds in a collaborative and supportive environment.
• Competitive salary based on experience, with full medical and dental & vision benefits.
• Stock in an early-stage startup growing quickly.
• Generous, flexible paid time off policy.
• 401(k) with Financial Guidance from Morgan Stanley.

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