Job Application for Program Operations Specialist at Factored

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Factored was conceived in Palo Alto, California by Andrew Ng and a team of highly experienced AI researchers, educators, and engineers to help address the significant shortage of qualified AI & Machine-Learning engineers globally. We know that exceptional technical aptitude, intelligence, communication skills, and passion are equally distributed around the world, and we are very committed to testing, vetting, and nurturing the most talented engineers for our program and on behalf of our clients.

We are looking for a highly organized and detail-oriented Program Operations Specialist to support the planning, execution, and optimization of our programs. You will play a key role in ensuring smooth day-to-day operations, driving process improvements, and collaborating across teams to deliver impact. This position is ideal for someone who enjoys problem-solving, project coordination, and building efficient systems.

What you will be doing:

Partner Program Management

Collect, organize, and upload all past and current opportunities into the corresponding partner portals.
Maintain up-to-date partner program documentation, submissions, and compliance records.
Coordinate with partner teams to ensure proper reporting and tracking of program milestones.

Content & Success Story Management

Gather customer success stories and collaborate with internal teams, customers, and partners to create blog posts and case studies.
Align success stories with partner program requirements (e.g., Partner Points, tier advancement).
Ensure timely publication and tracking of partner-related content.

Marketplace & Service Listings

Create and upload marketplace service listings across partner platforms.
Ensure listings meet partner guidelines and reflect current offerings.
Regularly audit and update service delivery materials for accuracy and relevance.

Program Delivery & Coordination

Organize and deliver service delivery program requirements (e.g., AWS services or equivalent partner programs).
Monitor deadlines, deliverables, and program dependencies to ensure smooth execution.
Serve as the point of contact for partner-related operational needs.

Cross-Functional Collaboration & Follow-Up

Coordinate with Account Managers (AMs), Customer Success (CS), and Solution Architects (SAs) to align efforts with partner roadmaps.
Follow up on action items to ensure commitments are delivered on time.
Support partner engagement initiatives by aligning internal stakeholders on requirements and deadlines.
Provide feedback on what’s working/not working in program operations.

Reporting & Continuous Improvement

Track and report on program progress, partner portal submissions, and tier advancement metrics.
Identify process gaps and recommend improvements to increase operational efficiency.
Develop standardized processes and playbooks for repeatable partner operations tasks.

What you bring to Factored:

Bachelor’s degree in Business Administration, Operations, Project Management, or related field
3–5 years of experience in operations, program management, or project coordination.
Strong organizational and multitasking skills with attention to detail.
Analytical mindset with ability to work with data and generate insights.
Excellent communication and stakeholder management skills.
Ability to thrive in a fast-paced and evolving environment.
Perfect English.

At Factored, we believe that passionate, smart people expect honesty and transparency, as well as the freedom to do the best work of their lives while learning and growing as much as possible. Great people enjoy working with other passionate, smart people, so we believe in hiring right, and are very selective about who joins our team. Once we hire you, we will invest in you and support your career and professional growth in many meaningful ways. We hire people who are supremely intelligent and talented, but we recognize that intelligence is not enough. Perhaps more importantly, we look for those who are also passionate about our mission and are honest, diligent, collaborative, kind to others, and fun to be around. Life is too short to work with people who don’t inspire you.

We are a transparent workplace, where EVERYBODY has a voice in building OUR company, and where learning and growth are available to everyone based on their merits, not just on stamps on their resume. As impressive as some of the stamps on our resumes are, we recognize that human talent and passion exist everywhere, and come from many backgrounds, so stamps matter much less than results. All of us are dedicated doers and are highly energetic, focusing vehemently on execution because we know that the best learning happens by doing. We recognize that we are creating OUR COMPANY TOGETHER, which is not only a high-performing fast-growing business but is changing the way the world perceives the quality of technical talent in Latin America. We are fueled by the great positive impact we are making in the places where we do business and are committed to accelerating careers and investing in hundreds (and hopefully thousands) of highly talented data science engineers and data analysts.

In short, our business is about people, so we hire the best people and invest as much as possible in making them fall in love with their work, their learning, and their mission. When not nerding out on data science, we love to make music together, play sports, play games, dance salsa, cook delicious food, brew the best coffee, throw the best parties, and generally have a great time with each other.

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