Care Manager

Care Manager

Are you passionate about making a meaningful impact in women’s mental health care? Here's your chance to be a vital part of FamilyWell's mission to transform women’s mental health across the reproductive journey, from fertility through menopause. We embed evidence-based, insurance-covered mental health care directly into women’s health practices and health systems. By seamlessly integrating a virtual team of care managers, coaches, therapists, and psychiatric providers into clinical workflows, FamilyWell is improving patient outcomes and reducing medical provider workloads. Through the FamilyWell Academy, we are educating the next generation of women’s mental health providers to solve the growing workforce gap. Learn more at familywellhealth.com.

Role:

The Care Manager (CM) is a core member of the collaborative care team and plays a pivotal role in supporting patients within OB/Gyn clinics. This role involves supporting patients in FamilyWell’s collaborative care program and ensuring high engagement and satisfaction.

Care Managers are responsible for managing the full spectrum of patient acuity levels, providing compassionate support, coordinating referrals, and tracking patient progress. This position emphasizes program engagement, communication, and care navigation, rather than direct clinical intervention. 

Reports To: Lead Care Manager

Compensation: Based on caseload

Location: Remote

Key Responsibilities:

Patient Engagement:

• Communicate with patients through various channels (text, phone) to facilitate program engagement, provide reminders, and follow up on care.
• Maintain strong engagement and satisfaction among patients through ongoing support and education  

Care Coordination and Documentation:

• Update patient records in Electronic Health Records (EHRs) and communicate care plans to referring clinic partners.
• Maintain a collaborative care registry to track patient follow-up and clinical outcomes.
• Prepare and submit routine progress reports in the EHR.
• Facilitate outside referrals for community-based social services as clinically indicated (e.g., housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment).

Reporting and Collaboration:

• Compose, prepare, and communicate timely patient and provider responses to questions.
• Report directly to the Lead Care Manager and provide regular updates on patient engagement and clinical outcomes.
• Collaborate with OB clinic staff to ensure coordinated care and support for patients.

Qualifications

Education:

• Required: Bachelor’s degree in nursing, social work, psychology OR formalized training in mental health
• Clinical licensure not required for this role

Skills:

• Strong understanding of women’s mental health conditions, treatments, and community resources.
• Excellent communication, organizational, and problem-solving skills.
• Comfortability with managing a high volume  caseload of patients across varying acuity levels.
• Ability to engage and educate patients in a compassionate and supportive manner.
• Strong ability to collaborate across departments including Care Operations and Partner Success
• Proficiency in using EHR systems and maintaining accurate patient records.
• Proficiency in using Google Suite.

Key Competencies:

• Empathy and Compassion: Ability to understand and support the unique challenges of pregnant/ postpartum patients and patients experiencing menopause.
• Engagement Skills: Proficient in maintaining patient engagement and satisfaction with the program.
• Communication: Strong verbal and written communication skills for effective patient and provider interactions.
• Organizational Skills: Ability to manage patient records, track outcomes, and ensure timely follow-up.
• Cultural Sensitivity: Respectful of diverse backgrounds and experiences, particularly in a perinatal and menopause context.
• Adaptability: We’re a fast growing company, constantly looking to make improvements as we go. Our team is smart, resilient, and always iterating to make our program even better for our patients.