IT Support & Helpdesk Specialist (all genders)

FGS Global is the world’s leading stakeholder strategy firm, with approximately 1,400 professionals around the world, advising clients in navigating critical issues and reputational challenges. FGS was formed from the combination of Finsbury, The Glover Park Group, Hering Schuppener and Sard Verbinnen & Co to offer board-level and C-suite counsel in all aspects of stakeholder strategy — including corporate reputation, crisis management, and public affairs and is also the leading force in transaction and financial communications worldwide.

FGS offers seamless and integrated support with offices in the following locations: Abu Dhabi, Amsterdam, Beijing, Berlin, Boston, Brussels, Calgary, Chicago, Dubai, Dublin, Düsseldorf, Frankfurt, Hong Kong, Houston, Kingston, London, Los Angeles, Munich, Paris, Riyadh, San Francisco, Shanghai, Singapore, South Florida, The Hague, Tokyo, Toronto, Vancouver, Washington, D.C., and Zurich. The firm is headquartered in New York.

FGS is consistently ranked a Band 1 PR firm for Crisis & Risk Management and for Litigation Support by Chambers and Partners.  For the second year, FGS was ranked #1 Global M&A PR firm by Deal Count and Value in 2024 by Mergermarket.

Join our team at our Berlin location immediately as an IT Support & Helpdesk Specialist (all genders)

Your Responsibilities

• IT Support & Service Desk: You provide cross-site 1st and 2nd level support (by phone, in writing, and in person), process tickets, and manage the internal IT service desk.
• System Administration: You administer Office 365, MS Teams, Azure, Exchange Online, and SharePoint, and support the ongoing optimization of these systems.
• Client Management: You support Windows and Apple clients (Windows & macOS), commission new hardware (laptops, smartphones), and set up and reconfigure IT workstations.
• Consulting & Training: You advise and train employees, manage video conferencing and collaboration solutions, and work closely with teams across multiple locations.
• Projects & Development: You contribute your own ideas to improve IT infrastructure, independently lead IT projects, and take ownership of defined subject areas.
• Cross-Site Collaboration: You support all locations and occasionally travel to other sites.

What You Bring

• Experience & Expertise: You hold a completed IT qualification or have at least 5 years of professional experience, along with solid knowledge of Windows system administration and Microsoft & Azure infrastructure technologies.
• Technical Proficiency: You have comprehensive knowledge of current client hardware (desktops, notebooks, mobile devices, printers) and experience with IT service management platforms (BMC Helix, FreshService, etc.).
• Documentation & Confidentiality: You have strong skills in documenting IT processes and solutions, work in a structured and best-practice-oriented manner, and always handle confidential information with discretion and responsibility.
• Quick Comprehension & Adaptability: You grasp new concepts quickly, work reliably under high workload, and remain flexible when requirements and priorities shift.
• Service Orientation & Teamwork: You are proactive, enjoy supporting colleagues and finding solutions, work well in a team, and communicate clearly and in a way that is appropriate for your audience.
• Language Skills: You have very good German language skills and communicate confidently in English (at least B2 level), both in writing and verbally.

What We Offer

• An international and inspiring work environment
• Diverse and varied tasks with room for independent work
• Structured onboarding and individual support from experienced colleagues
• The opportunity to actively contribute to processes and help shape the implementation of new ideas
• An engaged, collegial, and growing team with strong team spirit and mutual appreciation
• A corporate culture that combines professionalism with a supportive and respectful atmosphere
• Extensive opportunities for personal and professional development
• Flexible working arrangements, including the option to work remotely up to two days per week

You don’t meet every single requirement? Don’t worry! Studies have shown that some groups, such as women or people of color, are less likely to apply for jobs unless they meet every qualification. At FGS Global, we are committed to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role and our company, but your experience doesn’t perfectly align with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role.

We look forward to receiving your application. Please include a cover letter, an up-to-date CV, as well as relevant degree and employment certificates. Do you have further questions about the position, FGS Global, or beyond?

You can find more information here: FGS Global