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VP of Information Technology (Austin, TX)

Austin, TX

Please note that we are a Mac Environment and this is a firm requirement for the position.

About Files.com

Files.com is an enterprise secure file transfer & automation app with over 4,000 paying business customers, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more. Files.com was bootstrapped by our founder and has been profitable since its founding in 2010. We raised $46.5 million of growth equity from Silicon Valley-based Riverwood Capital to accelerate our growth.

Location: Austin, TX

Awesome Office Atmosphere: Our new office is in the heart of Austin with a beautiful view of downtown, the Capitol, and excellent in-office perks (gym, parking, a beautiful terrace, and more)

World Class Pay and Benefits: Our pay is competitive with the top software companies in the world, with generous base salary plus equity compensation.

Big Company Benefits: You'll get full 🏥 Health/Dental/Vision Insurance coverage (plus 75% of Spouse/Family coverage too), 💰 401(k) with generous matching, 11 Company Holidays per year, and 🏖 20 PTO/Vacation days, plus we give employees off for Winter Break at the end of the year!

Company Macbook Pro and $1,000: We'll send you a company issued contemporary Macbook Pro as well as $1,000 sign-on bonus as a welcome to Files.com. All employees use Macbook Pros.

Tight-Knit Fun-Loving Team: You will be joining a fun-loving team that works together very closely.

We travel for regular in-person meetings with the team and the entire company to meet and work together face to face. These meetings are in cities around the US, including Scottsdale, Austin, Orlando, New Orleans, San Diego, Las Vegas, and New York City.

About the VP of Information Technology Role

We’re looking for a VP of Information Technology (IT) who sees internal IT not as a support function, but as a mission-critical driver of security, productivity, and operational excellence. 

This is a hands-on leadership role where you’ll build, own, and optimize everything related to internal systems, tools, and employee tech experience. From automation and compliance to access management and help desk operations, you’ll create systems that scale — and make everyone’s job easier. 

If you’re driven to create order, eliminate friction, and think like an engineer, this role is for you.

In this Role, You Will:

  • Lead Internal IT Strategy in a Mac environment: You’ll own every aspect of internal technology, including SaaS management, device control, access systems, and user lifecycle processes.
  • Drive Operational Security: Build seamless security systems that deliver real protection without getting in the way of productivity. No security theater. No clunky workflows.
  • Automate Everything: From onboarding and access provisioning to patch management and hardware setups — your instinct is always toward automation and self-maintaining systems.
  • Support Employee Productivity: Oversee help desk processes, onboarding support, and employee tooling to make working at Files.com feel effortless.
  • Own Core Platforms: Manage internal tools including Google Workspace, Microsoft 365, Slack, Zoom, Greenhouse, Help Scout, and more.
  • Champion a Compliance-First Mindset: Implement lightweight, powerful access controls and policy frameworks that help us meet standards — without introducing chaos.
  • Collaborate with Engineering: As part of the Engineering org, you’ll speak the language of code, contribute scripts, and coordinate infrastructure needs with tech teams.
  • Deliver Early Wins: Identify low-lift, high-impact changes to show immediate value in your first 30–90 days.

About You:

  • Systems Thinker: You don’t just fix problems — you design systems that prevent them.
  • Builder, Not Break/Fix: This is not a reactive help desk role. You proactively build scalable, automated internal systems.
  • Security-Focused Without Friction: You protect the business aggressively while keeping security invisible to users.
  • Engineer-Minded: You’re comfortable working alongside technical teams, writing or reviewing scripts, and speaking engineering fluently.
  • Respectful of Legacy Systems: You take time to understand why current systems exist before proposing change.
  • Early-Win Oriented: You look for fast paths to deliver value and gain trust early in your tenure.
  • Apple-Native Expert: Our team lives in the Apple ecosystem — and so do you.
  • Compliance-Comfortable: You understand SSO, LDAP, device policies, access logging, and security frameworks inside and out.

Tools & Tech You’ll Work With:

  • Slack, Zoom, Google Workspace, Microsoft 365, Greenhouse, Help Scout
  • MDM platforms, device scripting, access control systems (SSO, LDAP)
  • Apple-native environment
  • Many enterprise SaaS tools and internal support systems

Why This Role is Exciting:

This is a rare chance to step into a VP-level seat at a fast-growing SaaS company where IT isn’t an afterthought — it’s a strategic driver of how we scale.

You’ll shape our internal operations for years to come, design future-proof systems, and collaborate directly with leadership. Best of all, your focus is 100% on internal excellence — not customer infrastructure — so you can build deeply without firefighting.

If you’re a strategic IT leader who wants to make a real impact, this is your opportunity.

#LI-Onsite

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