Back to jobs

VP of Information Technology (Austin, TX)

Austin, TX

Please note that we are a Mac Environment and this is a firm requirement for the position.

About Files.com

Files.com is an enterprise secure file transfer & automation app with over 4,000 paying business customers, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more. Files.com was bootstrapped by our founder and has been profitable since its founding in 2010. We raised $46.5 million of growth equity from Silicon Valley-based Riverwood Capital to accelerate our growth.

Location: Austin, TX

Awesome Office Atmosphere: Our new office is in the heart of Austin with a beautiful view of downtown, the Capitol, and excellent in-office perks (gym, parking, a beautiful terrace, and more)

World Class Pay and Benefits: Our pay is competitive with the top software companies in the world, with generous base salary plus equity compensation.

Big Company Benefits: You'll get full 🏥 Health/Dental/Vision Insurance coverage (plus 75% of Spouse/Family coverage too), 💰 401(k) with generous matching, 11 Company Holidays per year, and 🏖 20 PTO/Vacation days, plus we give employees off for Winter Break at the end of the year!

Company Macbook Pro and $1,000: We'll send you a company issued contemporary Macbook Pro as well as $1,000 sign-on bonus as a welcome to Files.com. All employees use Macbook Pros.

Tight-Knit Fun-Loving Team: You will be joining a fun-loving team that works together very closely.

We travel for regular in-person meetings with the team and the entire company to meet and work together face to face. These meetings are in cities around the US, including Scottsdale, Austin, Orlando, New Orleans, San Diego, Las Vegas, and New York City.

About the VP of Information Technology Role

We’re looking for a VP of Information Technology (IT) who sees internal IT not as a support function, but as a mission-critical driver of security, productivity, and operational excellence. 

This is a hands-on leadership role where you’ll build, own, and optimize everything related to internal systems, tools, and employee tech experience. From automation and compliance to access management and help desk operations, you’ll create systems that scale — and make everyone’s job easier. 

If you’re driven to create order, eliminate friction, and think like an engineer, this role is for you.

In this Role, You Will:

  • Lead Internal IT Strategy in a Mac environment: You’ll own every aspect of internal technology, including SaaS management, device control, access systems, and user lifecycle processes.
  • Drive Operational Security: Build seamless security systems that deliver real protection without getting in the way of productivity. No security theater. No clunky workflows.
  • Automate Everything: From onboarding and access provisioning to patch management and hardware setups — your instinct is always toward automation and self-maintaining systems.
  • Support Employee Productivity: Oversee help desk processes, onboarding support, and employee tooling to make working at Files.com feel effortless.
  • Own Core Platforms: Manage internal tools including Google Workspace, Microsoft 365, Slack, Zoom, Greenhouse, Help Scout, and more.
  • Champion a Compliance-First Mindset: Implement lightweight, powerful access controls and policy frameworks that help us meet standards — without introducing chaos.
  • Collaborate with Engineering: As part of the Engineering org, you’ll speak the language of code, contribute scripts, and coordinate infrastructure needs with tech teams.
  • Deliver Early Wins: Identify low-lift, high-impact changes to show immediate value in your first 30–90 days.

About You:

  • Systems Thinker: You don’t just fix problems — you design systems that prevent them.
  • Builder, Not Break/Fix: This is not a reactive help desk role. You proactively build scalable, automated internal systems.
  • Security-Focused Without Friction: You protect the business aggressively while keeping security invisible to users.
  • Engineer-Minded: You’re comfortable working alongside technical teams, writing or reviewing scripts, and speaking engineering fluently.
  • Respectful of Legacy Systems: You take time to understand why current systems exist before proposing change.
  • Early-Win Oriented: You look for fast paths to deliver value and gain trust early in your tenure.
  • Apple-Native Expert: Our team lives in the Apple ecosystem — and so do you.
  • Compliance-Comfortable: You understand SSO, LDAP, device policies, access logging, and security frameworks inside and out.

Tools & Tech You’ll Work With:

  • Slack, Zoom, Google Workspace, Microsoft 365, Greenhouse, Help Scout
  • MDM platforms, device scripting, access control systems (SSO, LDAP)
  • Apple-native environment
  • Many enterprise SaaS tools and internal support systems

Why This Role is Exciting:

This is a rare chance to step into a VP-level seat at a fast-growing SaaS company where IT isn’t an afterthought — it’s a strategic driver of how we scale.

You’ll shape our internal operations for years to come, design future-proof systems, and collaborate directly with leadership. Best of all, your focus is 100% on internal excellence — not customer infrastructure — so you can build deeply without firefighting.

If you’re a strategic IT leader who wants to make a real impact, this is your opportunity.

#LI-Onsite

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

We would like you to tell us why this opportunity speaks to you. You don’t have to tell us now, but we promise we’ll read your story upfront. You’re more than a resume!

Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Files.com’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.