Mortgage Training Specialist
First National Bank of America is hiring a Training Specialist to the Residential Lending Training team. The Training Specialist is responsible for educating the residential lending departments on policies, processes, and systems. This role delivers class materials in an engaging and professional manner, evaluates participant progress, and provides appropriate coaching and feedback. The Training Specialist is also responsible for program management, including content development and curation. The position will also include providing refresher courses as necessary, training on new rules and regulations as they develop, and fielding questions in regard to policy and software system. This position will partner closely with department leaders and subject matter experts to assess needs and develop/deploy innovative solutions using a variety of methods including learning by experience, learning through others and formal learning (virtual & in-person) to achieve maximum impact.
Responsibilities:
- Provide training to new hires to properly integrate them into production as it relates to core company applications and their role in addition to ongoing training updates as provided by leadership
- Regularly evaluate and improve best training practices that include, but are not limited to, eLearning (LMS modules), instructor led training (ILT) (PPT presentations) and alternative learning solutions
- Develop and organize training manuals, policies and procedures, multimedia visual aids and other educational materials
- Consult with Subject Matter Experts as needed when developing new training curriculum
- Contribute to the overall success of the residential lending team by identifying ways to continuously improve the learning process
- Adept at building relationships and working in a team environment with proven track record of sharing ideas, providing encouragement, building on other’s ideas, giving due appreciation, and bringing out the best in others
- Maintain up-to-date knowledge and compliance with internal policies and procedures. Understand and ensure compliance with laws, rules, and regulations affecting our institution.
Qualifications:
- 3+ years’ experience with mortgage lending preferred
- 2+ years’ experience training implementation and delivery experience both live and virtually
- Experience working within a Loan Origination System – Encompass is preferred
- Expert user in Microsoft Office Suite including Power Point, Visio and Teams
- Knowledge of teaching and training principles, practices and procedures including being adept at getting and maintaining attention/involvement of classroom training as well as remote training
- Experience using Learning Management Systems to develop and/or deploy content
- Knowledge of principles and methods of curriculum development, training design and measurement of training effectiveness
Employee benefits
- Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental – Premiums as low as $0.00
- Vision – Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
- Adjustable desks that can be raised or lowered to sit or stand
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America is an Equal Opportunity Employer.
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