Branch Relationship Specialist

East Lansing, Michigan

First National Bank of America is looking for a Branch Relationship Specialist - Business & Consumer Banking to join our East Lansing branch. The ideal candidate will be able to combine accuracy and follow-through with excellent customer service and sales skills. Candidates should be able to manage a dynamic workload while operating in a fast-paced environment.  Courtesy, customer service, and tact are essential elements of the job. This role involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Responsibilities:

  • Drive new business deposit growth through branch interactions, internal referrals, and external sales efforts
  • Implement and support treasury management services across the full customer lifecycle
  • Open, update, and maintain accurate customer accounts and profiles within the Jack Henry core system
  • Prepare and deliver required reporting for business customers (daily, quarterly, and annual)
  • Build relationships and generate low-cost deposits through local networking and community engagement
  • Support branch operations by delivering exceptional customer service and fostering strong team collaboration
  • Ensure compliance with all applicable regulations, policies, and bank procedures
  • Maintain a dual focus in supporting business banking as well as consumer banking service & sales opportunities
  • Manage branch lobby traffic and ensure effective lobby management and branch coverage
  • Responsible for cash drawer operations and balancing, with a strong emphasis on daily focus for branch operational excellence

Qualifications:

  • Detailed knowledge of business deposit account opening documentation and regulations.
  • Previous outside sales or cross-selling experience required
  • Detail oriented with outstanding written and spoken communication skills, including professional and timely follow-up
  • Must have a working knowledge of full Microsoft Office suite
  • Requires effective and courteous communication with customers and/or other employees using common telecommunications and computer equipment
  • Ability to read, examine, and organize documents

Employee benefits

  • Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
  • Dental – Premiums as low as $0.00
  • Vision – Low premium Plan
  • Discounted childcare
  • Pet Insurance
  • Paid Time Off (PTO)
  • 401k with employer match
  • Adjustable desks that can be raised or lowered to sit or stand

 

At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job.  It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.

First National Bank of America is an Equal Opportunity Employer.

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