Digital Consumer Support Representative

About Flash
Flash is the parking industry's leading technology provider, transforming how people move through cities. We integrate cloud-based access and revenue control systems with powerful data analytics to deliver smarter, more seamless mobility experiences. Our mission is to modernize traditional parking infrastructure into dynamic, connected mobility hubs—enabling more efficient operations, better urban planning, and elevated journeys for drivers, owners, and operators alike.

Digital Consumer Support Agent

Santo Domingo, Dominican Republic | Full-Time | 

FLASH is looking to add a motivated and customer-centric Digital Consumer Support Agent to join our team. In this role, you'll become a trusted advisor for our valued customers. You'll be the one they turn to to resolve their inquiries and concerns. Through exceptional interactions, you'll craft positive customer experiences built on clear communication, efficient problem-solving, and unwavering integrity.

Who You Are:

The ideal candidate is a highly skilled customer service professional. They possess a genuine passion for helping others and a knack for resolving issues with a smile. They thrive in a fast-paced environment where clear communication and quick thinking are key.

What You’ll Do:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner. 
• Meet or maintain SLAs and production standards.
• Troubleshoot customer issues and identify appropriate solutions using our internal knowledge base and resources.
• Effectively communicate with customers, demonstrating empathy and building rapport.
• Research and resolve complex customer issues, escalating to senior representatives when necessary.
• Document interactions and maintain accurate customer records in the case management system.
• Contribute to a positive and supportive team environment.
• Any and all duties as assigned.

What You Have:

• Excellent written and verbal communication skills in English, both written and verbal.
• Strong problem-solving and analytical abilities.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• A positive attitude and a passion for exceeding customer expectations.
• A genuine desire to learn and grow within the company.
• A willingness to learn new technologies, adapt to changing processes, and stay up-to-date on industry trends demonstrates a commitment to professional growth.

Preferred Qualifications:

• A minimum of 1 year of customer service experience (retail, call center, etc.) is preferred.
• A minimum of a high school diploma or equivalent.
• Proficiency in the Google Suite (Docs, Sheets, Gmail, etc.).
• Experience with a CRM platform (e.g., Salesforce, Zendesk, Freshdesk). Familiarity with Freshdesk is a plus.

Flash is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, allow us to attract creatively-led people, and to develop the best products, services and solutions. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Every qualified individual is encouraged to apply to join our team.