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Controller

New York

REPORTING TO: CEO

LOCATION: Onsite M-F, NYC

Who The Flip Is Flip?

Flip is leading the next wave of innovation across customer support with AI-powered call automation. Launched back in 2015, we have over a decade of combined experience in AI, LLMs, NLP, and ML; allowing us to rise as the category leader for Voice AI across the eCommerce/Retail, Healthcare and Transportation verticals.

We integrate with our client's tech stack, keeping it easy for customers and customizable for Flip. We personalize every customer-facing call and resolve issues quickly, creating a seamless, branded experience that enhances customer satisfaction and loyalty. Our software is continuously evolving, with millions of real customer conversations a week, we deliver human-level understanding and handling with exceptional precision.

We are in-office, with spaces in NYC, LA, and the UK. Our culture you ask? Blends of owner-operators, reverse hackers, deep collaboration and solution oriented mindsets.

What You’ll Do

Reporting to the CEO and CoFounder, you will have sole responsibility for all aspects of the day-to-day financial management of the company including: the preparation of the monthly financial package; annual taxes, AP/AR, policy, and financial compliance. A chance to take our basic accounting policies and further build out the Finance department. Collaborating across sales, HR/Talent, and data to align our financial infrastructure with strategic growth initiatives while optimizing our finance systems and control with the latest technology. 

  • Oversee, own and automate all accounting functions at Flip and our three main product verticals to ensure accurate financial reporting and compliance with GAAP
  • Partner with engineering, product and sales to implement scalable financial systems 
  • Deliver timely and accurate financial statements and consolidated reporting
  • Continually review accounting policies and procedures to ensure that the company is compliant with GAAP and statutory accounting
  • Lead budgeting, forecasting, and cash flow management to drive financial strategy.
  • Manage multi-jurisdiction tax strategy and compliance, including tax planning and reporting.
  • Own the weekly cash flow model
  • Create, document and implement internal control process initiatives
  • Manage budget and forecast vs actual analysis
  • Partner with Founders / Investors on company performance evaluation
  • Assist in building the annual budget and quarterly forecasts
  • Comfortable working in QBO, bill.com, Brex, Pandadoc, Hubspot, Omni Pulse

What We’re Looking For

  • A licensed CPA with deep understanding of modern tools and GAAP compliance 
  • Bachelor's degree in Accounting and/or Economics or related field
  • 5+ years of Finance/Accounting experience, at least 2 years of Audit experience, with time spent in a leadership role 
  • Experience in a SaaS or technology company, already have seen growth post series A ($10-$100M ARR)
  • Experience with ERP and other system implementations, currently on Quickbooks 

Nice to have

  • You enjoy cross functional collaboration, and building financial systems for excellence
  • Not afraid to dive in and be the first fulltime Finance hire for our business - you have seen it from the ground up before and know what it takes to establish smart systems and operational clarity from a Finance/Accounting perspective
  • Have established a Finance Department for a SaaS company from series A through to IPO and/or acquisition 

More About Us

  • We're international, spanning the US, UK, and Canada
  • Our sales tech stack includes Hubspot, Avoma, LinkedIn, and Omni
  • We are backed by ScOp Venture Capital, Bullpen Capital, and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon
  • Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year

 

 

#FlippinLegend

Final compensation may vary based on location, experience, and qualifications. This role is also eligible for equity, in accordance with company policy, and subject to board approval.

Compensation Range:

$130,000 - $150,000 USD

Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.

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