Head of Insurance Agency Operations

About You

You are a process-oriented operations leader who thrives on building and managing efficient processes. You have deep knowledge of insurance agency operations paired with the strategic thinking needed to build out procedures from the ground up. You thrive in fast-paced organizations and can provide clear direction while managing competing priorities.

You’re equally adept at working with internal partners across the organization as you are in gracefully handling complicated communication directly with clients. You’re excited to join a small team at a fast-paced fintech startup, as you are extremely self-motivated, an excellent communicator, love identifying and solving problems, and are motivated by the prospect of driving change in the insurance industry. As the head of the team, you are excited to wear multiple hats and are always willing to roll up your sleeves and lend a helping hand. Knowing that collaboration is key, you work closely with like-minded individuals to solve problems and contribute to team objectives.

About the Role

Hundreds of billions of dollars in annuities are sold in the United States each year, yet adoption in the RIA space is almost zero. We recently launched Flourish Annuities, leveraging a technology-driven insurance desk to bring annuities to the independent RIA space. We're looking for a Head of Insurance Agency Operations to help build out new and existing capabilities of the Flourish Annuities business line.

You will work closely across the Flourish organization in a highly dynamic and entrepreneurial role as we continue to enhance our product offering. You will collaborate with various teams in designing, refining, implementing, and managing the operational workflows and processes for the insurance agency to process all annuity transactions. You will continue to build and foster a “customer first” culture to ensure we are delivering best in class service to our end clients, RIAs, and carrier partners.

Principal Responsibilities

• Manage insurance agency operations
  • Design and implement operational workflows and manage processes for all annuity transactions
  • Partner closely with Flourish’s technology organization to maintain Flourish Annuities’ proprietary Electronic Order Entry system to ensure accuracy and effectiveness
  • Partner with insurance carrier partners to deeply understand each carrier’s specific operational requirements
  • Ensure our operational processes facilitate smooth transactions, ultimately delivering best-in-class processing times and NIGO rates
  • Support RIAs and end-clients as needed, including: answering product and operational questions, helping to drive application completion, and supporting on-going contract servicing
  • Focus on process improvement, refining processes over time to improve efficiency and effectiveness of the team
• Manage workstreams on behalf of the insurance desk to support product development and enhancements, collaborating cross-functionally with Product, Engineering, Sales and Marketing to deliver results
• Own management of our suitability program and conduct suitability reviews for insurance applications on an as-needed basis
• Foster deep relationships with key operations contacts at RIA firms and insurance carrier partners
• Partner with legal and compliance to ensure the insurance agency is consistently up to date with the overall insurance regulatory landscape in order to maintain the highest standards of regulatory compliance
• Ensure compliance for insurance agency staff with carrier appointment and education requirements
• Collaborate with the Head of Flourish Insurance Agency and Flourish executives to ensure the insurance agency service model is supporting our key strategic initiatives
• Identify, track and report key Flourish Annuities metrics and performance indicators to leadership
• Stay on top of current industry trends and share insights and ideas with the broader team

Minimum Qualifications

• Bachelor’s degree
• 5+ years of relevant work experience in operations in insurance or insurtech, with at least 2 years of experience in complex project management
• Must be able to work out of our Jersey City office at least three days per week, and outside the state of New York five days a week
• Life Insurance and Annuity licenses or willingness to get licensed within 90 days of hire
• Deep understanding of various annuity products (i.e. MYGA, RILA, FIA, etc.)
• Proven track record in operations and keen eye for process improvement and streamlining procedures
• Experience creating and implementing business processes and procedures
• Deep experience leading operations within the insurance industry (general agency, IMOs, OIDs, etc.)
• Experience communicating with clients, including high net worth individuals and financial advisors
• Experience working closely with technologists and business executives to define strategic roadmaps

Preferred Qualifications

• Reliable, eager, ambitious, self-starter, strong attention to detail a must
• Team player who is driven to solve problems and meet deliverables
• Previous management experience preferred
• Existing relationships with major insurance carriers and/or RIAs
• Experience communicating with executives
• Experience working in a startup environment

At Flourish, we focus on ensuring fair, equitable pay by providing competitive salaries, along with bonus and incentive opportunities and benefits for all employees.

Base Salary Range: $97,600 - $128,100 plus bonus

Disclosures:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.