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Implementation Manager

New York

Flowcode

Flowcode is the leading offline to online conversion platform, committed to building direct connections between brands and fans. By integrating data-driven design with the latest QR technology, we offer contactless connections that are privacy-compliant, ultra-fast, and designed with intention. Our products enable instant, seamless engagement between the physical and digital worlds. 

This role is part of our Customer Success team focused on Enterprise clients specifically in the Sports, Media & Entertainment vertical.   As part of this team, you'll contribute to initiatives that maintain our position as the preferred QR provider for over 70% of Fortune 500 companies.

Role

The Implementation Manager is part of our Go-To-Market team, dedicated to serving clients within our core audience segments.   As part of this team, you'll contribute to initiatives that maintain our position as the preferred QR provider for over 70% of Fortune 500 companies.

Responsibilities

  • Work closely with the Flowcode team to create scalable onboarding and implementation processes for client segments
  • Develop service offerings and implementation packages tailored to specific use cases, ensuring alignment with customer needs and business goals
  • Develop project management frameworks that ensure timely delivery and exceed customer expectations
  • Act as a trusted advisor to customers, and address escalations and troubleshoot challenges
  • Collaborate with Customer Success to establish clear goals and milestones for post-implementation success
  • Work closely with Sales to ensure alignment and seamless transitions for new customers
  • Partner with the Product team to translate customer feedback and influence the product roadmap
  • Report on key metrics and identify and implement process improvements to increase efficiency and reduce time-to-value for new customers
  • Manage data configuration, key metrics tracking, and CRM records

Qualifications

  • 3-5+ years in an onboarding/implementation role at a SaaS company
  • BA in Business Administration or a related field 
  • Experience building and leading implementation teams from the ground up
  • Strong understanding of SaaS software architecture and deployment best practices
  • Ability to build detailed implementation plans, manage timelines, prioritize effectively, leverage feedback and manage SaaS implementations successfully
  • Strong technical skills, data manipulation (Excel, APIs), CS tools and CRM tools (HubSpot preferred)
  • Strong communication and stakeholder management skills, with the ability to build relationships cross- functionally and influence others
  • Experience in fast-paced, dynamic start-up environment with changing priorities

This is an in-office role at our beautiful offices in Soho, NYC.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions.  The current range for this role is $100K - $140K OTE plus equity. 

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