Senior Field Operations Specialist

Type: Full-Time Contract (3-6 Months)
Location: Des Moines, Iowa
Salary Range:  $35/hr USD

Who we are

Focal Systems is the industry leader in retail AI solutions. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. We have been deployed at scale with top retailers in the world. We are looking for smart, creative and passionate people who want to help build a great and enduring company. 

 

What we are looking for

We are looking for a results-driven Sr. Field Operations Specialist to play a critical role in our organization and ensure our retail partners achieve a meaningful ROI through the use of our solutions. You will be responsible for the regular maintenance and upkeep of our technology deployed in stores in your geographic area as well as assisting on other other special projects during this assignment.

 

Responsibilities include

• Be the face of Focal Systems and meet the expectations of our valued customers
• Install, repair, and maintain the technology deployed within the retail stores in your specific geographic region
• Be the voice/champion of the customer by proactively addressing barriers and escalating within the organization
• Conduct regular audits on the accuracy of the technology
• Troubleshoot any issues using the training, tools and equipment provided
• Escalation of new issues to the appropriate internal support teams
• Occasional travel to local storage facilities as required to collect or return tools/equipment
• Properly maintain and protect company-provided tools and equipment
• Able to work independently and offer assistance if required to fellow field specialists
• Adhere to all applicable Health & Safety Policies
• Support our internal teams (hardware/software) by assisting in occasional software feature testing or the testing of new hardware solutions

 

What You Need to Be Successful

• Excellent communication, interpersonal and listening skills to connect with all stakeholders to build trusting relationships
• Startup mindset and work ethic with ability, motivation, and energy to manage multiple priorities in a fast-paced, unstructured environment independently and as a team
• Flexible with your schedule, including nights and weekends as required
• Must have a valid driver's license and access to reliable transportation, to and from work
• Consistent availability and reliability
• Ability to lift and carry up to 50 pounds
• Ability to safely use a step ladder as needed
• Comfortable utilizing technology (i.e. smartphones and other handheld devices)
• Strong time management and interpersonal abilities
• Detail-oriented and ensure accuracy in your work
• Ability to maintain quality standards that meet and/or exceed expectations