Senior Engineering Manager, Payments

About the role:

At Forter, our Payments Engineering team develops and manages innovative payment solutions that serve some of the world’s largest e-commerce brands. Our mission is to optimize payment completion rates, helping our clients boost their revenue while ensuring our systems maintain over 99.99% availability. As these products continue to scale rapidly, we're committed to balancing swift development with stability and resilience.

We’re looking for a Senior Engineering Manager to lead the Payments Engineering team and drive our next phase of growth.

What you'll be doing:

• Lead and mentor a team of 6 talented software engineers, fostering a culture of collaboration and excellence.
• Oversee core backend systems that are crucial to the e-commerce checkout process, ensuring 99.99% uptime with the goal of reaching 99.9999% in the next few years.
• Balance priorities between new feature development, stability, and system resilience.
• Act as an owner of mission-critical systems, leading technical vision and investment discussions in partnership with the product team.
• Be hands-on in your first year to gain deep knowledge of the systems and guide the team effectively.
• Collaborate closely with product managers, analysts, and data scientists to drive precision and innovation in our solutions.
• Lead efforts to improve customer onboarding, ensuring smooth and quick integration of our payment products.

What you'll need:

• Proven experience as an Engineering Manager, with a strong background in backend development and mission-critical systems (4+ years hands-on).
• Track record of hiring, leading, and developing top-tier engineering talent.
• Strong ability to evaluate technical investments based on ROI, balancing business value and effort.
• Excellent communication skills, with the ability to present complex technical topics to both technical and non-technical stakeholders.
• Strong collaboration skills, working effectively across product, data science, and engineering teams.
• Fluent in written and spoken English.

It'd be cool if you also have:

• Experience with Node.js, Postgres (AWS RDS), and Redis (AWS ElastiCache).
• Previous experience scaling businesses in Payments or Fintech sectors.
• Experience growing secondary product lines to large-scale success.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Forbes Cloud 100 (2021, 2022)
• SAP Pinnacle Awards “New Partner Application Award” (2023) 
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

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