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Senior Sales Program Specialist
Austin, TX
Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.
Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.
The Senior Sales Program Specialist owns the end-to-end execution, optimization, and governance of Four Hands-approved sales programs and policies. Serving as a subject-matter expert for complex and high-impact initiatives, this role ensures programs are executed accurately, consistently, and at scale while applying strong strategic judgment and autonomy. The Senior Specialist partners closely with Sales Leadership, Sales Operations, and Sales Enablement to improve program effectiveness, mitigate risk, and refine processes.
In This Role
- Own execution of complex, high-impact, cross-functional sales programs, serving as primary owner from setup through post-program analysis while ensuring accuracy, compliance, and alignment with business objectives
- Maintain accurate program logic, eligibility, rules, timelines, approvals, and data structure in Salesforce and related systems to support advanced reporting, audit readiness, and governance standards
- Manage exceptions, edge cases, and non-standard scenarios within policy guardrails, proactively identifying execution risks and implementing corrective actions to prevent downstream impact
- Act as a subject-matter expert on sales programs, policies, and enforcement standards, championing compliance and policy integrity by identifying gaps, ambiguous scenarios, and recommending improvements
- Lead investigation of complex compliance issues, escalating with context and recommended outcomes as appropriate
- Partner cross-functionally to align program requirements across teams and systems, identify constraints, document process needs, and drive scalable execution improvements
- Collaborate with leadership to clarify program intent, approval criteria, and communication standards, and with Sales Enablement on communication strategy
- Provide guidance and informal coaching to Sales Program Specialists on program setup, troubleshooting, and best practices
- Partner with Business Analytics to interpret reporting on program performance, ROI, discount exposure, margin impact, and MAP enforcement trends, translating insights into clear risks, opportunities, and recommendations for leadership
- Identify recurring issues and inefficiencies, driving scalable process and system enhancements, including supporting testing and rollouts related to program execution and compliance
- Partner with the Sales Process Specialist to update and improve SOPs for sales program execution
- Perform other duties as assigned, consistent with training and qualifications
- Uphold the Four Hands Core Values and act as a trusted partner across the organization:
- Be open and honest
- Reach for excellence
- Act with responsibility
- Value the whole person
- Enjoy the journey
The Ideal Person
- Minimum 5 years’ experience in sales operations, revenue operations, or program administration with demonstrated ownership of complex sales programs
- Bachelor’s degree in Business, Marketing, Finance, or a related field
- Proficient experience with Salesforce or similar CRM systems, including complex workflows and data governance
- Strong analytical skills with experience translating data into insights and recommendations
- Excellent communication skills, with the ability to influence without authority
- Advanced attention to detail with the ability to balance accuracy and speed in high-impact environments
About Four Hands
Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home.
Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.
And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.
Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
Visit www.FourHands.com for more information.
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