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Vendor Quality Assurance Specialist
Austin, TX
Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.
Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.
The Vendor Quality Assurance Specialist serves as the primary coordinator between Four Hands and our US vendors to ensure product quality and packaging standards are met through hands-on testing and direct collaboration. The position requires a detail-oriented, self-managed professional who can travel regularly, lead testing initiatives, and confidently address quality issues with vendors while driving timely resolutions.
In This Role
- Serve as a liaison between Four Hands and US vendors to follow product quality and packaging specifications
- Build and manage vendor relationships through regular one-on-one meetings, representing the organization while balancing vendor needs and constraints
- Partner cross-functionally with product and quality teams to align on vendor product quality and root cause analysis
- Lead product and packaging testing to ensure durability, longevity, and safe delivery, including hands-on validation of product performance
- Evaluate and improve packaging effectiveness, particularly for fragile and high-risk items
- Train and guide vendors on testing standards, procedures and QARMA inspections
- Identify quality issues and defect trends, driving root cause analysis and resolution with vendors
- Hold vendors accountable for corrective actions, ensuring issues are resolved within established timelines
- Manage data and reporting within PLM system around product technical specifications
- Participate in sample reviews with US Sourcing and Austin Design as required
- Travel to vendor locations at least 25% of time (domestic and international)
- Other duties as assigned, in accordance with training and qualifications
- Uphold the Core Values and be a valuable member of the Four Hands team
- Be open and honest
- Reach for excellence
- Act with responsibility
- Value the whole person
- Enjoy the journey
The Ideal Person
- Minimum 3 years’ experience in supplier or product quality coordination, furniture experience preferred
- Ability to travel to vendor locations at least 25% of time (domestic and international)
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Strong written and verbal communication skills, with experience leading vendor calls, documenting issues, and providing clear feedback
- Proven ability to operate independently, manage priorities, and drive vendor follow-ups to completion with minimal oversight
- Strong problem solving and creative thinking skills
- High attention to detail with sense of urgency and the ability to balance competing priorities
About Four Hands
Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home.
Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.
And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.
Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
Visit www.FourHands.com for more information.
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