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Customer Support Specialist, Order Operations

Austin, TX
Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home. 

Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.

The Customer Support Specialist plays a key role in the full lifecycle of customer orders—from entry to delivery. This role ensures orders are entered accurately, payments are validated correctly, shipments are coordinated on time, and any issues are resolved with urgency and ownership. You’ll work closely with Sales, Logistics, Finance, and our warehouse partners to keep orders moving, solve problems before they impact customers, and support a smooth, reliable experience at every step.  

In This Role 

  • Manage and maintain sales orders within Microsoft Dynamics 365, ensuring data accuracy and completeness 
  • Perform order edits including quantity adjustments, pricing corrections, freight updates, service-level changes, and shipping modifications
  • Investigate and resolve order exceptions such as inventory issues, pricing discrepancies, or system errors
  • Coordinate with internal teams to ensure timely order release and fulfillment
  • Monitor orders on hold and take action to resolve and release when appropriate
  • Support high-value or complex orders requiring additional review and coordination
  • Maintain accurate documentation of order changes and process steps
  • Identify recurring issues and escalate opportunities for process improvement
  • Ensure compliance with company policies, pricing rules, and operational procedures
  • Identify root causes of recurring operational issues and recommend process improvements
  • Reconcile customer payments across multiple methods, maintain accurate ERP records, and escalate discrepancies as needed
  • Research and resolve shipment exceptions, order errors, unreleased orders, and inventory discrepancies 
  • Other duties as assigned, in accordance with training and qualifications 
  • Uphold our Core Values and be a valuable member of the Four Hands team:  
    • Be open and honest 
    • Reach for excellence  
    • Act with responsibility  
    • Value the whole person  
    • Enjoy the journey  

The Ideal Person 

  • 5+ years of experience in order management, logistics, or customer operations 
  • Bachelor’s degree or equivalent experience in business, supply chain, operations, or related field preferred 
  • Strong attention to detail with the ability to manage data accurately and follow established workflows 
  • Proven ability to exercise discretion, use sound judgment, and make decisions independently 
  • Excellent communication and relationship-building skills across teams and with external partners 
  • Proficiency with ERP systems (Microsoft Dynamics 365 preferred) 
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment 

About Four Hands

Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home. 

Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.

And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.

Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

Visit www.FourHands.com for more information.

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