Customer Service Specialist

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

As a Customer Service Specialist, you will be an important part of a team who are really the face of Foursight Capital! You will often be the first person the public has contact when calling us. You will be responsible for all customer service calls assisting with account information, insurance claims, payment deferments, and credit reporting issues.

Location: Onsite in West Valley City, UT (No hybrid or remote opportunity)

Pay: $18.00/hr + monthly performance-based bonuses up to $500. 

Schedule: Monday through Friday 8:00am-5:00pm with a rotating Saturday once ever 6-8 weeks. 

Job Duties:

• Answer incoming calls and answer questions or provide information on accounts.
• Resolve service problems by clarifying the customer’s concern; determining the cause of the problem; explaining the best solution to solve the problem; expediting the correction or adjustment; and following up to ensure resolution.
• Resolve insurance issues and credit reporting problems with customers.
• Process extensions and due day change requests.
• Other duties as assigned by the Customer Relations Team Lead

Get in on all the awesome at Foursight/OneMain Auto!

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

We believe that when and where an employer can help alleviate the stressors both within and outside of work, our culture thrives! Because of this philosophy, we offer standard benefits like life insurance, medical, dental, vision, and supplemental insurance plans. Additionally, we offer a ridiculous amount of perks and benefits:

Perks and Benefits

Keeping You Healthy

• Health Insurance
• Dental/Vision Insurance
• Hearing Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Nationwide Pet Insurance
• In-office Massages
• Onsite Gym
• Onsite Meditation Room

Planning for your Future

• 401k with Match up to 4%
• Employee Stock Purchase Plan (10% share discount)
• Life and Disability Insurance
• Financial Wellness Program
• Tuition Reimbursement 

Work/Life Balance

• 15 days' vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date 
• 7 Paid Holidays
• Paid volunteer time (3 days per year, prorated based on start date)
• Paid Maternity/Paternity Leave

We’re Foodies

• Unlimited Coffee and Soda
• End of Month Pizza
• Monday Breakfast
• Monthly Catered Lunch
• Onsite Vending Market
• Lots of treats for holidays

Our Specialties

• Casual Dress
• Side-by-Side Training
• Work with the best people!
• Summer Family & Winter Party
• Spirit Week
• Self-Care September

The Environment

• Electric Car Chargers
• Arcade Machine
• Pool Table
• Foosball
• Massage Chairs
• Panoramic Views
• Mother's Room
• Gender Neutral Bathrooms
• Freedom to decorate office/cubicle