Job Application for Education Managing Director, Client Success at FranklinCovey

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“We enable greatness in people and organizations everywhere.”

FranklinCovey (NYSE: FC) is the workplace of choice for Achievers with Heart. We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass, which is primarily sold through our Enterprise Division, and the Leader in Me membership, which is designed specifically for our Education Division. Enterprise clients include Fortune 100, Fortune 500, thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our programs, books, and content with thousands of public and private primary, secondary, and post-secondary schools and institutions.

To learn more, visit franklincovey.com.

Title: Managing Director, Client Success
Payroll Title: Managing Director, Retention
Division & Department: K12 Education Sales and Sales Support
Status: Full-Time Exempt
Reports to: Senior Managing Director, Client Success
Location: Remote – Anywhere in the contiguous US
Compensation: Anticipated compensation is $150-190k base salary plus $25-50k variable pay.*

Job Summary
The Managing Director, Client Success, is a senior leader within Franklin Covey’s Education Division, responsible for driving strategic initiatives to ensure K-12 clients achieve measurable outcomes with FranklinCovey solutions. This role involves transforming and leading an Education Success team to develop outstanding client relationships that result in exceeding revenue targets by identifying growth opportunities. The Managing Director will collaborate cross-functionally to scale impact, drive long-term adoption, and ensure transformational results for district and state education clients.

To learn more, please visit www.theleaderinme.org.

Essential Job Functions
Leadership/Management: Success in this position hinges on implementing innovative strategies that inspire, grow and develop the Education Success team.

Develop and execute programs that enhance team capability in building long-term client relationships ensuring clients achieve measurable outcomes with FranklinCovey's solutions
Drive the evolution of the team beyond providing exceptional service such that they have capability to take full ownership of client management and retention.
Cultivate a team-centric environment focused on delivering client outcomes.
Collaborate cross-functionally with Coaches and Client Partners to align strategies with company objectives, fostering a stewardship mindset in the team.
Enhance client satisfaction and foster long-term relationships through innovative strategies.
Embody and demonstrate FranklinCovey’s core values, focusing on lasting client impact and personal growth.
Establish clear expectations, provide coaching, and celebrate team/individual achievements tied to client outcomes and retention goals.
Provide ongoing feedback and mentorship to improve team’s client engagement and effectiveness.
Responsible for hiring, onboarding, ensuring alignment of team objectives with organizational goals.
Applies the 4 Disciplines of Execution (4DX) to maintain focus on Wildly Important Goals (WIGs) and lead measures.

Retention and Revenue Growth: Success in this role is measured by the team’s ability to exceed revenue targets.

Exceed revenue targets through add-on services, and foster a team-centric environment dedicated to client success
Drive client retention by aligning team efforts with client success metrics and measurable outcomes.
Partner with Education Success team members to ensure client satisfaction, loyalty, and measurable impact through FranklinCovey’s solutions.
Implement strategies that prioritize client outcomes and long-term relationship growth
Promote a proactive approach to client success by anticipating needs and delivering tailored solutions.
Demonstrate remarkable ability to build trust and rapport with clients.
Ensures events and client engagements are optimized for maximum impact, including pre-planning and follow-up.
Strengthens client loyalty through consistent communication and delivering results-driven solutions.

Forecasting and Reporting: Success in this role is measured in the ability to develop dynamic forecasts and insights regarding our K12 clients.

Develop and continuously refine forecast models based upon comprehensive client success metrics and engagement pipelines.
Deliver strategic insights and updates on client progress, identifying retention risks, and uncovering growth opportunities.
Communicate impactful insights by preparing and presenting detailed reports that highlight client impact, retention trends, and strategic recommendations for improvement.

Basic Qualifications

Bachelor’s degree
10+ years of experience in leadership or management roles, focusing on retention or client success or account management

Preferred Skills & Experience

Successful experience in at least one large-scale transformational team initiative in an education or corporate business environment.
Track record of leading high performing teams to achieve goals during times of transformational change
Experience in K-12 education or professional services environments is highly desirable.
Proven problem-solving and strategic thinking skills
Strong interpersonal and communication skills with an emphasis on mentoring and performance management
Proficiency with Salesforce.com or similar CRM platforms
Ability to thrive in a fast-paced, growth-oriented environment
Master’s degree

Benefits for this position include medical, dental, and vision insurance, HSA, employee stock purchasing plan, 401(k), PTO, holiday pay, and more. Please visit https://franklincoveybenefits.com/ for details.

*Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data.

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Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.

Employer Information

Please visit franklincoveybenefits.com for a complete US benefits overview. Benefits may include medical, dental, or vision insurance, HSA, PTO, 401(k), holiday pay, employee stock purchasing options, or other benefits. To determine status eligibility, visit https://franklincoveybenefits.com/enroll/.

For an overview of our Interview Process, please visit https://franklincovey.com/careers/working-at-franklincovey/.

FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit https://www.franklincovey.com/careers/notices-and-provisions/ for our full Equal Employment Opportunity policies and Notice and Pay Transparency Nondiscrimination Provision.

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Education Managing Director, Client Success

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