Driver Experience Manager
Location: Come and join us in our Barcelona office
FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive. Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate professionals who strive for excellence and like to have fun.
In Central Operations, you'll optimize driver acquisition, engagement, and retention across FREENOW's European markets. This role bridges local market needs with operational excellence, ensuring scalable and effective driver experiences across our diverse European footprint.
Are you ready for your next ride?
YOUR DAILY ADVENTURES WILL INCLUDE:
- Design and scale driver acquisition & onboarding processes across diverse European markets, accounting for local nuances.
- Lead cross-functional initiatives to harmonize driver experience processes, identifying best practices and scaling successful pilots.
- Partner with Product, Engineering, and Policy teams to align global solutions with European market requirements and regulations.
- Analyze driver experience metrics to identify trends, opportunities, and inform strategic decision-making.
- Manage project execution for supply operations initiatives and lead European rollouts of new driver experience initiatives.
- Optimize all driver touchpoints by collaborating with Marketplaces, Marketing, and Product teams.
- Drive process improvements, implement innovative solutions, and explore new technologies for efficiency and driver experience.
Tools: Tableau; Looker; Metabase.
TO BE SUCCESSFUL IN THIS ROLE:
- 4-6 years of experience in operations management, strategy consulting, or business operations, preferably in marketplace, mobility, or ride-hailing
- Proven track record of scaling operations across multiple markets or business units, ideally within European contexts.
- Strong data analysis skills with experience in BI tools and Excel/Google Sheets.
- Familiarity with project management tools (Jira, Asana, or similar).
- Analytical mindset, strong communication, systems thinking, and cross-cultural awareness.
- Fluent English is required; additional European languages (German, French, Portuguese, Italian, Spanish) are a plus.
- Relevant degree in business, operations, or engineering is preferred.
BENEFITS & PERKS IN A NUTSHELL:
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Plus more local benefits depending on your work location! |
DIVERSITY, EQUITY & INCLUSION:
FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.
SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:
ABOUT FREENOW:
We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport.
Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive.Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe.
Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.
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