CX Analyst

About Frontier

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. In three years, we’ve never lost a client. 

About the company

StreetFair is the home services marketplace for neighborhoods. We help homeowners find, hire, and recommend the best service providers in their neighbourhood. We operate in a two-sided marketplace, helping connect service providers and homeowners. 

StreetFair utilizes our flagship “happening soon” section to tell homeowners what service visits are upcoming in their neighbourhoods and allows them to join in on the service for a discounted rate, given that it's offered by the service provider. 

StreetFair also allows homeowners to browse service types by category and see how many of their neighbours have booked with a particular provider in the past, truly showing who the most popular provider in the neighbourhood is.

Service providers can join the platform with confidence knowing that every user that requests service has their addresses verified and confirmed before booking.

StreetFair is free to join, with no costs for leads, and our only cost being a 6% job completion fee. So we only make money when a service provider makes money. 

We have about 60000 users and just over 1000 neighbourhoods live on the platform, adding more every week.

Key Responsibilities

• Proactively communicate with service providers and homeowners on a daily basis to ensure smooth coordination and timely updates on open job requests
• Prioritization based on provider quality, request urgency, and other key factors
• Monitor and respond promptly to incoming messages from both customers and service providers, providing helpful support and resolving issues as needed
• Assist Service Providers and homeowners with general support needs

Requirements

• Excellent communication skills in English, written and verbal
• Strong attention to detail and organizational
• Diligent work ethic
• Past customer facing experience preferred
• Past Excel / Google Sheets experience preferred