Facilities Coordinator

About the Client (Saltbox)

Saltbox makes the hardest parts of running a small online business simple. Our workspaces transform into modern and flexible office spaces with warehouse suites, and all the perks needed to help small businesses grow. Our Members run small to medium-sized eCommerce businesses within a diverse group of industries including Fashion & Apparel, Health & Beauty, Entertainment, Electronics, and Household Goods.

About the Role

We’re looking for two (2) execution-focused Facilities Coordinators to support day-to-day facilities operations across multiple locations in a specific region (East or West). This role is designed to ensure our buildings are running smoothly by managing tickets, coordinating vendors, maintaining documentation, and supporting proactive facilities work.

This is a process-driven role focused on accuracy, follow-through, and operational efficiency. Each Facilities Coordinator will support ~5–6 locations and act as the primary point of contact for facilities-related needs in their region.

Key Responsibilities

Ticket & Issue Management

• Serve as the main point of contact for facility-related issues in your region
• Manage the ticket queue: prioritize, assign, track, and close tickets
• Coordinate with vendors to ensure timely resolution
• Escalate complex or urgent issues to the Facilities Manager

Vendor Coordination

• Schedule and manage vendors for maintenance, repairs, and other services
• Ensure work is completed to standard and in a timely manner
• Maintain vendor contacts and support sourcing for new vendors when needed

Market-Level Facilities Support

• Support 5–6 locations within your region
• Help drive proactive facility work including maintenance, organization, and improvements
• Partner with location teams to ensure buildings are operating effectively

Documentation & Organization

• Keep facility records, vendor contacts, and location information organized and up to date
• Maintain simple, consistent documentation across all locations

Administrative & Project Support

• Support the Facilities Manager with reporting, tracking, and project work
• Assist with larger facilities initiatives as needed

Preferred Experience

• Prior experience in facilities coordination, operations, or property management
• Experience managing vendor relationships and handling maintenance requests
• Comfortable with tracking systems, ticketing software, or CRM-like platforms
• Strong organizational and documentation skills

Working Style

• Highly organized and detail-oriented
• Comfortable managing repeatable workflows and checklists
• Strong written and verbal communication
• Able to work independently while escalating issues appropriately

Success Looks Like

• Tickets and issues are resolved efficiently and accurately
• Vendors are responsive and managed effectively
• Locations are maintained, organized, and supported proactively
• Facilities operations run smoothly across the region, reducing escalations to leadership