Claims Operations Associate

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company that has most of our team in India and the Philippines. A few years ago, Fresh Prints started helping other fast-growing companies build their teams. We got so good at it that we decided to spin out a new company to focus exclusively on that and call it Frontier.

Here at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them into the best companies.

If you like one of the Frontier roles and you apply and you’re accepted, we’ll screen you with a couple of internal interviews and will work on getting you an interview for a full-time job within the month. Think of us as your personal talent agent, and good luck with the application :)

About the Client:

With Coverage provides tech-enabled specialty insurance for experts who work exclusively with leading brands and manage everything in one place, enabling clients to grow their businesses through meaningful savings. The company is seeking a detail-oriented professional to join the operations team as a remote contractor. This role supports the insurance professionals by managing essential administrative processes that keep the business running smoothly.

We are currently looking to hire a detail-oriented Operations Associate to support the Claims team. This role was created to strengthen the team following a recent performance-related offboarding, and the focus is on ensuring a strong fit for attention to detail, proactive communication, and ownership.

Role Overview:

As a Claims Operations Associate, you will support the end-to-end claims process by ensuring claims are accurately documented, tracked, and communicated. You will work closely with Head of Claims and Claims Counsel to help deliver timely and efficient claim resolutions for clients.

This role is ideal for candidates with prior commercial insurance experience, strong organizational skills, and a high level of accuracy and ownership in execution.

Key Responsibilities:

• Provide dedicated operational and administrative support to the Claims team
• Accurately process claim submissions, including gathering and verifying documentation
• Track and monitor open claims to ensure all requirements, deadlines, and subjectivities are met
• Maintain detailed and up-to-date records in claims systems and CRMs
• Communicate professionally with clients, carriers, and internal teams to gather information, provide updates, and resolve inquiries
• Pre-draft emails for the Claims team to support faster communication workflows
• Assist with mod score analysis, loss run analysis, and analytics for monthly claims audits
• Support Work Comp-related email communication (based on experience)
• Prepare claims reports, summaries, and status updates for stakeholders
• Support billing-related processes tied to claims, in coordination with carriers and internal teams
• Organize and track outstanding claim requirements, subjectivities, and compliance needs

What We're Looking For:

• Previous experience in the insurance industry (agency, brokerage, or carrier), ideally in claims operations
• Strong understanding of insurance terminology, claims processes, and documentation requirements
• Experience with insurance management systems and/or CRMs
• Strong attention to detail, accuracy, and organizational skills
• Excellent written and verbal communication skills
• Proactive, reliable, and comfortable taking ownership in a support-focused role
• Ability to work independently in a remote environment and adapt quickly to new processes
• Commercial insurance experience strongly preferred

Additional Details:

• You will be working 5 days a week, including one weekend day, but will have 2 days off in a row. 
• Working hours will be 9am - 6pm EST.
• Location: Philippines (Remote).

Compensation and Benefits

• Competitive salary
• Opportunity to build valuable skills in the insurance industry
• Stable, long-term remote position
• Supportive team environment with training provided
• Growth potential for high performers