FC Freezer Lead - C03, IC

Our Opportunity:

We are looking for a Freezer Fulfillment Center (FC) Lead to join our dynamic cold chain operation at Ocala, FL! This individual will be a change agent who thrives on operational details, adapts quickly to a cold storage environment, and fosters positive relationships with hourly Team Members. The Freezer Lead will support a team responsible for handling frozen inventory, including exotic and sensitive items—in a fast-paced, high-volume e-commerce setting.

What You’ll Do:

• Support Area Managers in driving operational performance and engagement
• Promote and maintain a safe, clean, and compliant cold storage environment, including accurate handling of dry ice and frozen exotic items (e.g., feeder animals)
• Ensure achievement of daily operational goals, focusing on cold chain compliance and order accuracy
• Conduct food safety audits and inventory checks at the time of product receipt
• Lead shift startup in the absence of Area Managers, ensuring alignment on headcount, priorities, and safety
• Flex across processes including receiving, putaway, replenishment, picking, packing, staging, cycle counting, and shipping
• Coach, mentor, train, and develop Team Members for performance and career growth in a physically demanding, cold environment
• Serve as a cultural ambassador, modeling Chewy’s operating principles, ethics, and integrity
• Act as a liaison between hourly associates and leadership, ensuring two-way communication and engagement
• Thrive in a fast-paced, rapidly evolving e-commerce environment with temperature-controlled product requirements
• Collaborate with site leadership to identify and implement freezer-specific and network-wide standard processes
• Foster a positive and inclusive team dynamic that encourages feedback, adapts to change, and keeps the customer experience top of mind
• Use tools including the Warehouse Management System (WMS), Chewy Labor Management System (CLMS), Tableau, and Smartsheet to track performance and make data-informed decisions

What You’ll Need:

• External candidates: 1+ years of formal people leadership experience in operations, logistics, or a fast-paced environment—freezer or cold chain experience preferred
• Internal candidates: Minimum of 3+ months of demonstrated informal leadership (e.g., peer mentoring, project ownership, or training others) in a high-performance setting. Must be in good standing with the company
• Passion for working in a cold storage environment and enthusiasm for contributing to an evolving business line
• Comfort handling frozen goods, dry ice, and exotic animal products with appropriate safety and emotional awareness
• Ability to work in sub-zero temperatures with proper cold storage PPE for extended periods
• Data-driven approach with a focus on metrics, continuous improvement, and quality
• Customer-obsessed attitude with a strong dedication to service excellence
• Strong communication and leadership skills with the ability to influence across teams and levels
• Proven ability to adapt quickly and deliver results using data and insights
• Unwavering integrity and high ethical standards
• Flexibility to adjust schedule as needed
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, etc.)

Physical job requirements:

• Walk up to 2 miles per shift.
• Frequently lift up to 50 pounds.
• Frequently lift up to 70 pounds using an optional team lift.
• Rarely lift greater than 70+ pounds using a team lift.
• Stand, push, pull, carry, squat, and kneel.
• Climb up and down stairs (where applicable).

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

To access Chewy's Customer Privacy Policy, please click here.  

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.