CS Healthcare Pharmacy Trainee - C02, IC

PLEASE APPLY WITH YOUR WORKDAY NAME AND CHEWY EMAIL ADDRESS

CS Healthcare Pharmacy Representative

Job Posting Opened: 8/18/25

Application Deadline: 8/25/25 @ 5pm ET

Anticipated Start Date: 9/15/25

Number of Openings: 15

Training Schedule: The first 2 weeks of training are Monday-Friday, 9:00am-5:30pm (EST) with 1 week of classroom and 1 week nesting. On the 3rd week, representatives will enter production and start their default schedule that Sunday.

Schedules Available: 

• (5x8 schedule) 2:00pm-10:30pm EST with Mon and Tue off

• (5x8 schedule) 2:00pm-10:30pm EST with Mon and Tue off

• (5x8 schedule) 2:00pm-10:30pm EST with Thu and Fri off

• (5x8 schedule) 1:00pm-9:30pm EST with Thu and Fri off

• (5x8 schedule) 1:00pm-9:30pm EST with Tue and Wed off

• (5x8 schedule) 1:00pm-9:30pm EST with Mon and Tue off

• (5x8 schedule) 12:00pm-8:30pm EST with Tue and Wed off

• (5x8 schedule) 12:00pm-8:30pm EST with Tue and Wed off

• (4x10 schedule) 7:00am-5:30pm EST with Tue, Thu, and Fri off

• (4x10 schedule) 7:00am-5:30pm EST with Tue, Wed, and Fri off

• (4x10 schedule) 8:00am-6:30pm EST with Tue, Wed, and Fri off

• (4x10 schedule) 11:00am-9:30pm EST with Tue, Thu, and Fri off

• (4x10 schedule) 11:00am-9:30pm EST with Tue, Thu, and Fri off

• (4x10 schedule) 11:00am-9:30pm EST with Mon, Tue, and Wed off

• (4x10 schedule) 12:00pm-10:30pm EST with Mon, Tue, and Fri off

We ask for schedule flexibility when considering and applying to this role. Exact schedule details are typically assigned at the offer stage and are dependent on your current schedule and what options, if any, are available.

Location(s): SD2V, SDF2

FAQ Document (Please read prior to applying): FAQ

Important Information:

• Preference will be given to current Vet Services team members in Kentucky.
• This is a work from home position. You will receive Chewy equipment that will be mailed to you. You are required to follow Chewy's work from home and technical requirements. 
• Since this is a licensed position, applicants must be registered as a Pharmacy Technician in Kentucky.
  • There are costs associated with registering, however, you will be reimbursed through Okta/Concur. 
• Please email questions to fccsinternalmobility@chewy.com.

Additional Information:

• There will be an interview for this role.
• By applying to the role, you confirmed you have read the job description to its entirety and are comfortable being on the phones and the fast paced nature of the role should you be offered a position. 
• We will ensure you are eligible from an HR standpoint before reaching out with schedule options. If one of the schedules works for you, we may move forward with an offer. A Recruiter will schedule time to speak with you once your offer letter has been signed to discuss the licensing requirements, training expectations, etc.

Our Opportunity:

Chewy, the fastest growing e-commerce retail businesses in the market today, is seeking full-time motivated and confident CS Healthcare Pharmacy Representatives to join our amazing Customer Service team! This role will entail “Wow-ing” our pet-parent customers and business partners with stellar customer service.  Our Team Members are committed to providing an incredible customer experience. 

What You’ll Do:

• Engage directly with healthcare and pharmacy customers who contact us directly at the pharmacy or customer service for a variety of topics. (This will primarily be via inbound and outbound phone calls, to include emails, and other communication platforms) 
• Research and problem-solve to determine appropriate solutions for the customer and follow-up as needed to resolve issues. 
• Operate with understanding, active listening, patience, empathy and kindness to customers and Team Members alike. 
• Go above and beyond to “Wow” our customers. We aren’t looking for order-takers or script-readers – we’re searching for those who can engage with our customers and think critically to help our customer and provide solutions. 
• Operate with a willingness to learn. We share feedback, we get feedback and we operate in a culture of being open-minded to grow.  Many of our Team Members have grown into other roles and leadership positions, so having a long-term career focus is ideal 
• Help customers over the phone (sometimes other channels as needed) with a variety of topics, primarily using our internal computer software and systems to research solutions and document their accounts, so being detail-oriented is critical. 

You’ll Need:

• 90 days+ tenure in your C-level.
• No final Corrective Action's issued within 6 months of applying.
• 1-2 years working in a customer focused environment
• Demonstrate excellent communication skills (written, verbal, and listening)
• Ability to multi-task (i.e. talk on the phone while navigating on the computer and taking notes)
• Operate with ownership, be a self-starter, and have a strong attention to detail
• Proficiency with Microsoft Outlook
• High school education or equivalent
• Critical thinking skills
• Demonstrated ability to multi-task and perform well in a face paced environment
• Ability to adapt to change in accordance with the business needs of the comp
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• Must be able to pass background check
• Must maintain Pharmacy Technician certifications
• Show up for work! Come on time and be committed to be your best.

Why Chewy Customer Service?    

It's not just about us. It is also about what you get. That's why in Chewy Customer Service, you are empowered to become your best.    

• YOU BELONG: Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are empowered to bring their perspectives to deliver on our mission!  
• YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming your best – no matter your role or location.  
• YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.  
• YOU WILL GET SUPPORT: When you join Chewy Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.  
• YOU WILL GET REWARDED: Chewy has you covered when it comes to competitive wages, medical & dental insurance, 401k, and happy hour. Of course, the biggest perk is the ability to work together with other smart, driven, and passionate Chewtopians who are making an impact each day. 

PLEASE APPLY WITH YOUR WORKDAY NAME AND CHEWY EMAIL ADDRESS

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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