Patient Care Coordinator

At Fusion Physical Therapy Partners, we believe that great things happen when we work together.  We are a network of New England-based private practices committed to excellence and driven to continually innovate and improve. We’re reshaping the future of physical therapy and setting new standards for patient care and clinic success.

Downtown Physical Therapy, a proud member of Fusion Physical Therapy Partners, is seeking highly organized and service-focused Front Office Manager to support the daily administrative operations of our physical therapy clinic in Boston, MA. If you're motivated by helping others, enjoy problem-solving, and eager to grow your administrative career in an impactful healthcare setting, we’d love to hear from you.

We Join Us?

Downtown Physical Therapy is a PT-owned private practice built around the idea that exceptional care starts with connection—both with our patients and our team. You’ll join a collaborative, supportive group where you’ll be mentored, challenged, and encouraged to do your best work. Located in one of Boston’s most vibrant neighborhoods, our clinic serves an active, engaged, community-based patient population.

About the Role

As Front Office Manager, you will play a key role in managing schedules, systems, and patient communications behind the scenes. You’ll ensure a seamless administrative experience from scheduling through billing, while coordinating closely with clinicians and managing the overall flow of patient communications.

Your Typical Day:

• Answer and route incoming calls to appropriate staff efficiently and professionally
• Schedule appointments, verify insurance, obtain authorizations, and support patient registration workflows
• Maintain accurate patient records and ensure information is up-to-date in the EMR system
• Coordinate with therapists to optimize scheduling and daily flow of appointments
• Process payments and manage insurance-related inquiries with confidentiality
• Stay informed about clinic services and programs to assist patients effectively
• Manage multiple administrative responsibilities with strong time management and attention to detail

About You

You will be a great fit for this role if you bring the following:

• Adaptable, professional, dependable, and eager to grow your career in a growing healthcare organization
• Excellent attention to detail and ability to maintain patient confidentiality
• Highly organized and skilled in managing multiple tasks and changing priorities
• Patient-first and customer-service oriented. 
• Proficiency with EMR scheduling software;
• Two years experience as a medical office professional.  Physical Therapy setting a plus!
• Strong communication skills—written, verbal, and over the phone