Fraud Quality Assurance Analyst

Employee Applicant Privacy Notice

Who we are:

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here.  Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.

The role

As a Fraud Quality Assurance Analyst, you will be responsible for auditing the work of internal and external agents and providing detailed feedback. The role serves as support to the Operational Fraud Team, to ensure that each agent is maintaining Galileo’s quality standards as well as any regulations mandated by regulatory agencies.

What you’ll do: 

● Monitor and evaluate a high volume of cases to ensure standards are being met
● Determine weaknesses in performance and establish solutions to improve
● Ensure compliance with company's quality systems
● Identify process improvement opportunities
● Review performance with Quality Team and Department Supervisors
● Generate and maintain feedback and coaching documentation
● Offer daily feedback via verbal & written communication
● Develop and maintain thorough knowledge and understanding of products, policies and procedures
● Attend various trainings and develop relevant skills
● Attend calibration sessions and provide actionable feedback to help BPOs improve

What you’ll need:

● Previous Quality Assurance and Fraud operations experience a plus
● Excellent written and verbal communication skills
● Planning and organizational skills with the ability to handle multiple tasks simultaneously
● Strong attention to detail
● Ability to identify risk to Cardholders, Clients and Galileo
● Ability to collaborate and work in a team environment
● Ability to work and complete projects without supervision, self-motivated
● Ability to communicate with discretion and professionalism, understanding when confidentiality is needed
● Must be able to pass a criminal background check

Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

Galileo is committed to embracing diversity. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.