Manager, Fraud Investigations

Employee Applicant Privacy Notice

Who we are:

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here.  Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.

The role

We are seeking a talented and self-motivated Manager to assist in leading our Special Operations team in Fraud Investigations. This Manager will work closely with other fraud leadership to facilitate operational excellence.

The Manager, Special Operations will be responsible for overseeing Fraud Investigators that are conducting independent reviews and analysis of potential fraudulent activity. The role will drive execution plans across different products to ensure consistent member experience while meeting Investigation standards. You will partner with other Fraud Operation teams, AML, Legal, Risk, and Compliance to drive operational excellence in the first line of defense in the fraud prevention domain. 

What you’ll do:

• Manage team of Investigators to ensure determinations are appropriate, fully supported, and clearly documented, for fraud cases including large fraud incidents, trends, and contact with law enforcement 

• Provides ongoing mentoring, coaching, and counseling to Fraud Investigators to drive production and quality goal achievement

• Work closely with the team to identify training needs, performance gaps, project process improvement, and provide recommendations to leadership

• Collaborate with Senior Management related to ongoing projects to further enhance process improvements

• Develop and implement SOPs for new processes

What you’ll need:

• 5-8 years of fraud experience 

• People leadership experience a strong plus

• Ability to implement and iterate on Fraud Operations SOPs, identify and incorporate automation tools to enhance Investigators efficacy and efficiency, and drive accountability

• Subject matter expert for Fraud Prevention and Investigation – including fraud control processes, KRIs and KPIs

• Demonstrate ability to lead team members

• Knowledge of banking compliance trends, rules, and regulations

• Excellent organizational skills

• Excellent written and verbal communication and presentation skills 

• Analytical and problem-solving skills 

Nice to Haves:

• ACFE or similar industry designation

Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

Galileo is committed to an inclusive culture. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.