IT Associate

San Francisco, CA

About Galvanize Climate Solutions 

Galvanize Climate Solutions (“Galvanize”) is a global investment firm focused on generating long-term value from the energy transition. Founded in 2021 by Katie Hall and Tom Steyer, and led by co-executive chairs Hall, Steyer, and Secretary John Kerry – Galvanize invests across asset classes including venture capital and growth equity, public equities, and real estate, to accelerate commercially competitive solutions, products, and services. Built by investors and operators with decades of experience scaling multibillion dollar strategies, Galvanize is structured to identify and execute on investment opportunities across all sectors of the economy faster than others. Its model pairs best-in-class institutional investment talent with domain expertise across technology, science, market development, policy, geopolitics, and other factors shaping climate landscape. 

Role 

As an IT Associate, you will play a crucial role in supporting and enhancing the firm’s technology infrastructure. Serving as the primary point of contact for IT support and administration, you will ensure smooth operations of the IT service desk and contribute to the overall efficiency of the firm’s technology systems. 

The ideal candidate will have at least 4 years of experience supporting Microsoft 365 and Windows 10/11 workstations in a business environment. You should also have experience managing Okta for identity and provisioning, along with familiarity with MDM tools such as Intune and JAMF. A minimum of 2 years of experience supporting video conferencing platforms, particularly Zoom, is required, as well as a strong understanding of networking principles. Preferred qualifications include certifications such as CompTIA, Microsoft, or ITIL, and/or experience working within a regulated financial services environment. 

This position is based in our San Francisco (Financial District) office and will report directly to the Head of IT. 

Essential Job Responsibilities 

  • Technical Support: Serve as the initial point of contact for end user support, ensuring timely issue resolution and providing comprehensive end-to-end support.  
  • Onboarding/Offboarding Coordinator: Facilitate the onboarding and offboarding processes for staff, ensuring a smooth transition in technology resources.  
  • Workplace Systems: Maintain and oversee workplace conference room systems to ensure reliable and efficient operations.  
  • Endpoint Management: Manage, inventory, and maintain endpoint devices, including Windows PCs and iOS mobile devices, to guarantee optimal performance and security.  
  • Documentation and User Guides: Contribute to the creation and upkeep of documentation and user guides for various IT systems and processes.  
  • IT Training: Participate in coordinating training for staff, enhancing technology proficiency, cybersecurity awareness, and promote general best practices.  

Required Qualifications and Competencies 

  • 4+ Years of IT experience required.  
  • A general admin understanding of Microsoft 365.  
  • MDM/Endpoint Administration: Proficiency in supporting both Windows and iOS endpoints using Microsoft Intune and Jamf Pro.  
  • SSO/SAML Expertise: A good understanding of Okta or other single sign on provider, including user and app management.  
  • Security Awareness: Working knowledge of IT cybersecurity best practices   
  • Video Conferencing: Strong familiarity of Zoom and Microsoft Teams.  
  • Network Basics: Strong understanding of basic networking concepts and experience troubleshooting network related issues.   
  • In-Office Commitment: Must be available to work in the office 5 days a week.  

Additional Qualifications  

  • One or more related certifications (CompTIA, Microsoft, ITIL)   
  • Experience working in a regulated financial services environment  

Compensation and Benefits  

  • Estimated base salary, depending on experience: $115,000 - $135,000 per annum  
  • Role is also eligible for an annual discretionary bonus   
  • Generous benefits package, including employer-paid health coverage options  
  • 401(k) plan with employer match  
  • 25 days of PTO which is inclusive of vacation, personal time and sick leave  
  • Monthly wellness benefit that covers a broad range of activities  
  • Annual stipend for employer-sponsored professional development opportunities 
  • 16 weeks paid parental leave for parents of any gender 
  • A collaborative and inclusive culture that is committed to recruiting, retaining, engaging, and developing a pool of talent that is diverse across all dimensions  

Diversity Statement 

Galvanize is committed to recruiting, engaging, and retaining talent that is diverse across all dimensions. We will apply our team’s different experiences, backgrounds, and viewpoints to drive better decision making in advance of scaling vital and urgent climate solutions. Consideration of the equitable distribution of global climate transition impacts and benefits, will be a core tenet of our decision-making and organization. This consideration guides Galvanize culture, structure, investment strategy, and advocacy efforts. Galvanize is committed to building a broadly diverse organization from its ownership to its workforce. 

 

Base Salary Pay Band

$115,000 - $135,000 USD

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