Business Analyst

The Business Analyst is the primary liaison between the business community, technology organization and external partners for all project requirements. As Business Analyst, you will be responsible for translating business objectives into business and technical requirements to achieve desired outcomes.

You will work closely with business teams on the design, development, and deployment of software applications. Our Business Analysts wear many hats on projects and are responsible for everything from gathering, analyzing, documenting and communicating business needs and requirements, assisting in training and quality assurance. We are looking for a highly effective communicator who thrives working in a collaborative and relational manner.

Are you a fit?

• You have hands-on experience working as a Business Analyst in the IT, Tech, and/or Utilities space.
  • You are able to execute independently with minimal guidance.
  • You invest relationally to drive collaborative wins.
  • You are an action-oriented problem-solver.
  • You are passionate about serving as a fuel for good.

Additional Responsibilities

• Support business and functional applications by analyzing and documenting processes and translating business objectives into clear technical requirements.
• Define acceptance criteria for user stories to guide development and testing.
• Partner collaboratively with cross-functional roles and in a shared ownership model to achieve outcomes.
• Work with vendors or partners to manage the successful integration of tools that power the customer experience.
• Consult with internal customers to identify, analyze, refine, and document business and functional requirements.
• Identify solutions and varied approaches that ensure the technical implementation meets business objectives.
• Perform business impact analysis and develop a risk mitigation strategy for system / process changes.
• Identify requirements for testing, develop test plans, and work with team members to develop test scripts.
• Participate in cross-functional project work; lead a variety of project activities.
• Work closely with software development and quality assurance teams.
• Review operational procedures and methods, map current & future business processes, define and analyze business activities, identify best practices, and recommend improvements.
• Support defect analysis and resolution.

Experience

• Minimum 3 years experience working as a Business Analyst or in a related field.
• Highly effective at elliciting requirements, interpretation and business process modeling.
• A seasoned, experienced professional with a full understanding of their area of specialization.
• History of supporting successful project launches.
• Proficient in Visio, Lucid, Azure Dev Ops, or similar a plus.

Preferred Experience

• ECBA, CCBA certification(s) preferred.
• Excellent communication skills for diverse stakeholders, including an executive audience.
• Experience working with customer information applications, billing and/or voice recognition software is a plus.
• Facilitation experience working with vendors, business users, and customers.
• A background working with agile methodologies, including all agile ceremonies, and the demonstration of a "continuous improvement" mindset.

Location Requirements

Atlanta, GA or Gainesville, FL

Physical Requirements

Sitting: Ability to sit for extended periods at a desk or workstation while performing computer-based tasks, conducting meetings, and collaborating with colleagues.

Standing and Walking: Ability to stand and walk within the office environment, such as when attending meetings, interacting with colleagues or external stakeholders, or visiting different departments.

Lifting and Carrying: Ability to lift and carry material, files, or equipment weighing up to 20 pounds, such as when organizing documents or setting up for meetings.

Our Purpose and Culture

At Gas South, we approach each day knowing we have an opportunity to make a difference in people’s lives. That means helping our customers save money with everyday low rates and treating them with dignity, honesty and respect. It means supporting our employees in their personal and professional lives, and it means we want to make sure our success directly benefits the communities we serve by giving back 5% of profits to support children in need. Through partnerships with non-profits like United Way, Salvation Army, Junior Achievement, Bert’s Big Adventure and many others, we’re proud to help make a difference.  At Gas South our employees bring their boldest ideas and most authentic selves to work, no matter their title, position or background.  We understand that our people are our most valuable assets. So, we treat them that way, with competitive benefits, flexible schedule options, and a fun, casual atmosphere.

Gas South affirms that it is an Equal Opportunity Employer whose actions and practices are consistent with fair employment.  In this regard, Gas South will not discriminate against any employee or applicant with regard to race, color, religion, sex, age, national origin, disability, pregnancy, childbirth or related medical conditions, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  This policy applies to all terms and conditions of employment including recruiting, hiring, placement, training, promotion, lay-offs, transfers, leave of absence, compensation and termination.

Benefits for full-time employees include:

• Full medical, dental, and vision coverage
• Employer-paid life and disability coverage
• Annual employer contributions of up to 12.5% to your 401k
• Remote work options available based on business needs
• Annual performance incentive is a % of annual benchmark based on position level
• Paid four-week sabbatical every five years
• Opportunities to volunteer in the community
• Education assistance up to $5250 per year