IT Support Specialist

Gavin de Becker & Associates (GDBA) is a dynamic security firm innovating threat assessment and public figure protection.  Our mission aims to protect and enhance the lives of those we serve. From media figures and corporations to universities and women’s shelters, GDBA stands on the front line of the assessment, prediction, and management of violence.

We are seeking a full-time IT/InfoSec Support Specialist to work out of our San Antonio, TX office.

Required Qualifications

• 5 years of helpdesk experience supporting a broad range of technology including IT infrastructure, networks, applications, security, and technical support
• Extensive customer service experience 
• Expertise with managing helpdesk ticketing solutions
• Experience with software implementation and patch management
• Extensive technical experience to troubleshoot the individual components of a computer
• Demonstrates a persistent problem-solving and efficient approach to technology
• Maintains a reliable system for prioritizing tasks and ensuring its completion
• Must be able to pass our background check and drug screening

Desired Qualifications

• Experience with creating knowledge base and documentation 
• Experience with audio video solutions including projectors, mixers, online meeting solutions, and PowerPoint
• Strong customer service background; can interface with internal end users, as well as clients

Essential Job Functions

• Responsible for assuring users are provided efficient and timely first and second level support
• Continuously assess Helpdesk, Systems, Processes and training for efficiency and improvements  
• Identification of trends with trouble tickets and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found
• Ability to manage multiple high priority initiatives in a fast paced highly technical environment
• Responsible for the technical support of user devices (laptops, desktops, mobile devices, and desk phones), application software, and related technologies used by employees.
• Provides support for administrative tasks such as user administration, permissions management, phone system management
• Provides application, server. and network support as needed

Earnings and Benefits

• Base compensation ranges from $60-$70k (commensurate with experience)
• Long-Term Opportunities: We encourage our associates to develop and deploy their strengths. At GDBA, ideas matter. 
• Benefits: Medical, Dental, Vision, Life Insurance, Long-Term Disability Insurance, Paid Time Off, and a 401(k) Retirement Plan.
• Company Perks: GDBA offers its associates gym and massage allowances, as well as corporate discount memberships.
• Nicotine-Free: GDBA is proud to be a nicotine-free workforce. 

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