Job Application for Customer Service Representative (CSR) at G.E. Mechanical

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G.E. Mechanical, LLC offers you more than just a salary and more of what makes life exciting and interesting. Beyond a competitive base salary with medical, vacation, holiday, and 401(k) benefits package. G.E. Mechanical offers you the opportunity to run your own projects, control the daily decisions that accompany any job and unlimited growth opportunities. Our team is our greatest assets. We want you to be the one who helps take us to the next level. If you're looking for more out of your career, for more out of life, then it's time to break-out of your comfort zone and apply today.

G.E. Mechanical LLC is a leading full-service mechanical contractor, headquartered in Vineland, NJ and serving all of Southern New Jersey. Family operated since 1984, G.E. Mechanical has provided a full range of refrigeration, HVAC, plumbing, drain cleaning, and environmental services to commercial and industrial customers.

MONDAY - FRIDAY 9AM-5PM

POSITION OVERVIEW:

The Customer Service Representative's responsibility is to complete intake of customer information and coordinate internally to ensure proper work execution. Additionally, corresponding with technicians in "Real-time" to complete close out process to help maintain the quality of services to our customers.

RESPONSIBILITIES:

Answer phone calls for customer service requests; provide customers with the appropriate timing for when the technician will arrive onsite
Reference client service history for new work orders created to ensure proper authorization, credit limits/payment information/COD status, and identify any possible discrepancies
Provide hourly rates, pricing holds, and take payment information when applicable
Create, open, assign, and/or close work order requests
Real time updates via notes in each work order description
Review technician descriptions on completed work orders for overall literacy, grammar, and spelling
Correspond with technicians to ensure proper close-out of service calls prior to being dispatched to next call
Utilize GPS tracking software to run truck reports, cross reference ticket times, and provide system generated reports when required
Route calls to the appropriate departments/individuals
Maintain service department filing

MINIMUM QUALIFICATIONS:

Education/Experience:

2-3 years of customer service experience in a sales/office/corporate setting

Preferred Qualifications

High School diploma or GED
Construction/Mechanical/Service industry experience
Ability to work as a team player
Ability to multitask in a fast-paced environment
Verbal & written communication skills
Attention to detail and organization
Proficiency in Microsoft Word, Excel, & Outlook

*** REWARDING YOUR PERFORMANCE ***

Competitive salary, commensurate with experience
Company paid vacation and holidays
Company health care, vision, & dental benefits
401k plan with Company match
Company paid life insurance
Education and training provided with monetary incentives available for education courses completed
Eligible for performance and company-based bonuses

G.E. Mechanical, LLC is an Equal Opportunity/Affirmative Action Employer with a strong commitment to the achievement of excellence and diversity among its workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

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In connection with an offer for employment and as a condition of continuing employment, I understand that investigative background inquiries may be made on me including previous employers, schools, consumer credit, criminal convictions, motor vehicle and other reports. These reports will include information as to my character, work habits, performance, education, and experience along with reasons for termination of employment from previous employers. Furthermore, I understand that the company may be requesting information from various federal, state and other agencies which maintain records concerning my past activities relating to my driving, credit, criminal, civil and other experiences as well as claims involving me in the files of insurance companies. I authorize without reservation, any party or agency contacted to furnish the above mentioned information and release all parties involved from liability and responsibility for doing so. I hereby consent to obtaining the above information from G.E. MECHANICAL LLC and/or any of their agents. This authorization and consent shall be valid in original, fax, or copy form.

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All hiring and employment at G.E. MECHANICAL LLC is at will. I understand this application is not an employee contract, nor can it be used to create one. Employment by G.E. MECHANICAL LLC has no specific term and may be terminated by the employee or G.E. MECHANICAL LLC. with or without notice. I acknowledge that G.E. MECHANICAL LLC has not made any promises or representations that differ from those contained in this paragraph. I understand I must provide satisfactory documents to establish my identity and right to work in the United States, if I am offered a position with G.E. MECHANICAL LLC and that failure to provide this evidence will result in the termination of my employment. I release and agree to hold harmless any individual, company, business institution or government agency from all liability with regard to furnishing information to G.E. MECHANICAL LLC I agree to release and hold harmless G.E. MECHANICAL LLC from all liability with respect to the receipt of such information. I certify that the information I have furnished on this application form is true and complete. I understand that if any misrepresentation has been made by me verbally or in writing, any offer of employment made to me may be withdrawn or my subsequent employment with G.E. MECHANICAL LLC may be terminated.

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Customer Service Representative (CSR)

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